ICT Support Technician

MB859: ICT Support Technician Location: Swindon Salary: £35,000 Working Hours: Monday to Friday, 37.5 hours per week Additional Company Benefits: Exceptional Career Development Opportunities, Pension matched up to 8%, 25 days annual leave – plus holiday (opportunity to buy/sell leave will be implemented from January 2026), Private medical insurance, Free 24/7 EAP Overview: First Military Recruitment is proudly working in partnership with a fantastic national construction business who are looking to recruit an ICT Support Technician on a permanent basis due to growth based at their Swindon depot.The role of the ICT Support Technician is to support and maintain in-house computer systems, workstations and peripherals and oversee the daily running of software, networking and technology related hardware within the business at a 1st / 2nd line level.Duties and Responsibilities:

• Installing, diagnosing, repairing, maintaining and upgrading all hardware and equipment while ensuring optimal workstation performance.
• Troubleshooting issues in a timely and accurate fashion and provide user assistance where required. Support all Helpdesk enquiries and filter to the relevant member of the ICT Department.
• Support the Business Systems where management, configuration and administration falls under the scope of ICT, such as Themis, HART and other bespoke software.
• Support all Systems and its users in daily usage and training.
• Setup, maintain and troubleshoot user accounts and security, on all systems and hardware, ensuring they follow Information Management and Information Security Management systems.
• Carry out administrative tasks, maintenance, and update user profiles for Business Systems and other ICT management tools, using change management procedures where necessary.
• Provide a first point of service for all ICT issues. Manage the requests and incidents through the call log, providing a 1st line and 2nd line fix resolution or escalating to other team members as appropriate.
• Deliver support to business users, investigating and resolving incidents and requests on a wide-range of technical issues and problems. Assess, evaluate and implement the most appropriate solution and course of action for internal customers.
• Install, support, maintain and repair ICT hardware, software and peripheral equipment including mobile devices and end user communication systems.
• Implement the ICT onboarding and offboarding of all employees, working with the Business Systems Developer where changes to the process are required.
• Liaise and work with third party companies and suppliers as required to provide ICT support to internal customers.
• Work with the Business Systems Developer to maintain an inventory of all ICT assets whilst ensuring secure handling and storing of ICT assets.
• Document instances of asset failure, repair, installation and removal.
• Follow ICT procedures and provide support in their conception and review changes.
• Monitor information security in-line with the Information Security Management System and Report any suspected misuse and incidents to the ISMS Representatives.
• Ensure all assets are being appropriately allocated and used, identifying any underutilisation or misuse.
• Liaise with Network and Infrastructure Manager on planning, monitoring and recording software and hardware licenses to ensure compliance with vendor contracts.
• Recommend PC, hardware and peripheral equipment improvements, upgrades and repairs, liaising with other members of ICT to implement.
• When required provide or recommend training and support to end users on computer operational issues.
• Provide assistance in large scale roll out of ICT related Projects.

Skills and Qualifications:

• Previous experience in an ICT Support or Helpdesk role (1st/2nd line).
• Strong knowledge of Windows operating systems, Microsoft 365, and common business applications.
• Confident troubleshooting hardware, networking, and connectivity issues.
• Excellent communication and customer service skills - approachable and proactive.

MB859: ICT Support Technician Location: Swindon Salary: £35,000 Working Hours: Monday to Friday, 37.5 hours per week Additional Company Benefits: Exceptional Career Development Opportunities, Pension matched up to 8%, 25 days annual leave – plus holiday (opportunity to buy/sell leave will be implemented from January 2026), Private medical insurance, Free 24/7 EAP