2nd Line Support

Looking to start a career in IT? We are recruiting for a 2nd Line Support Engineer to join a software company based in Shoreham-by-Sea. In this role, you'll be responsible for triaging and resolving complex application issues, investigating bugs, and ensuring high levels of customer satisfaction. You’ll also work on troubleshooting system issues using Unix and SQL commands.

This is an excellent opportunity for someone eager to begin a career in the IT sector. If you have a passion for learning new skills and growing within a dynamic company, this role is for you! No prior experience is required, as hands-on training will be provided to help you succeed.

As a 2nd Line Support, your key responsibilities will include:

• Troubleshooting and resolving support cases
• Receiving, prioritising and triaging incoming support tickets
• Replicating customer-reported issues and resolving them
• Talking to customers over the phone and via email

Requirements:

• Experience or knowledge with Linux
• Excellent communication skills both written and verbally
• Knowledge or experience of SQL

Benefits:

• 25 days annual leave day off on your birthday
• Company pension
• Free parking
• Hybrid working

This is a full time permanent position working Monday to Friday 2pm to 10pm on an annual salary of £23,500 to £25,000 (dependent on skills and experience) for a 35 hour week. The role is fully office based in Shoreham and after a successful 6 months’ probation you can then transfer onto a hybrid pattern.

Wild Recruitment Ltd T/A First Recruitment Services is acting as an employment agency in relation to this vacancy.