Head of IT Operations

We’re recruiting for an experienced Head of IT Operations to lead the IT function for a growing organisation with multiple UK sites, a large customer base and an active e-commerce operation. You will be responsible for ensuring the reliability, scalability, and security of all IT infrastructure while driving strategic IT projects that support business transformation and growth.

This is a key leadership role for a highly organised, strategically minded IT professional who can manage people, systems and external providers while continuously improving service delivery.

Job duties – Head of IT Operations:

• Define and deliver the IT operational roadmap in line with business goals
• Lead, develop and motivate the IT Assistant and Web Developer
• Own and deliver major IT projects including upgrades, migrations and enterprise system changes
• Ensure the stability, availability and scalability of IT systems and services
• Oversee cloud platforms, enterprise applications, data operations and hardware/software environments
• Manage relationships with IT suppliers, negotiating SLAs and ensuring performance. Procure hardware, software and services in line with strategic needs
• Implement and maintain robust cybersecurity practices
• Ensure compliance with relevant standards and regulations including GDPR and ISO frameworks
• Maintain ownership of IT policies, conducting regular audits and vulnerability assessments
• Oversee incident management and ensure timely resolution
• Improve service delivery processes to enhance user experience
• Lead escalation processes and root cause analysis for major issues
• Develop and manage the IT operations budget

Skills & experience required:

• Experience in a similar role
• Proven ability to lead and motivate IT teams / line management experience
• Degree in IT, Communications or related field
• Strong working knowledge of: Windows 11, Microsoft 365 & Azure, Exchange Online, SharePoint, Intune, Cloud storage systems, Backup technologies, CRM terminologies, Firewalls, routers & switches, Web design & graphic concepts
• Desirable: Microsoft Dynamics 365 Business Central experience

Salary, hours and company benefits:

• Up to £50,000 based on qualifications and experience
• Monday to Friday 9am to 5pm, fully office based in Hove
• 20 days holiday plus Bank Holidays
• Regular social events
• Discretionary monthly bonus scheme
• Cycle to work scheme
• Birthday off
• Pension Scheme
• Healthcare Cash Plan
• Employee discount

Wild Recruitment Ltd T/A First Recruitment Services is acting as an employment agency in relation to this vacancy.