IT Technician

You will be working with a fast-growing managed services company that specialises in delivering IT, print, and communications solutions to businesses across the UK. They are looking for an IT Support Technician to join their dynamic support team. This role is the first point of contact for IT support, providing technical assistance, troubleshooting, and resolving issues to keep business operations running smoothly.

IT Support responsibilities:

• Respond to client IT support requests via phone, email, and ticketing systems.
• Troubleshoot hardware, software, network, and peripheral issues.
• Manage and update support tickets, escalating complex issues appropriately.
• Assist with IT installations, upgrades, and ongoing maintenance.
• Communicate clearly and professionally with clients to ensure timely resolution.
• Contribute to maintaining a knowledge base and technical documentation.

Skills & experience required:

• Strong knowledge of IT systems – can manage computer rules (GPO), control access to files/folders, keep systems secure, handle certificates, manage IP settings (DHCP), and fix website/server lookup issues (DNS).
• Confident working with Active Directory (AD) – can set it up, make changes, move it to new servers, and fix user or system problems.
• Good at maintaining and fixing computers – can troubleshoot and resolve most issues on staff workstations.
• Good understanding of networking – including routers, switches, Wi-Fi access points, network protocols, and fibre connections.
• Understands virtualisation – experience using virtual machines and managing virtual environments.
• Experienced with backup systems – can set up, manage, and ensure backups run smoothly.
• Experience managing firewall settings – can configure and maintain firewall rules and security

Wild Recruitment Ltd T/A First Recruitment Services is acting as an employment agency in relation to this vacancy.