ICT Service Delivery Manager

ICT Service Delivery Manager

Temporary Contract

Job Details

Client: Charnwood Borough Council

Service Area: ICT and Data Security / Information Services

Hours: 37 hours per week

Start Date: 21 September 2026

Duration: 78 weeks

Number of Roles: 1

Working Pattern

Hybrid working.

3 days in the office and 2 days remote.

Location

Council Offices

Southfield Road

Loughborough

Leicestershire

LE11 2TX

Pay

PAYE Rate: £22.41 per hour

Job Overview

Charnwood Borough Council is seeking an experienced ICT Service Delivery Manager to manage the effective operational delivery of ICT services.

The role will oversee day-to-day ICT operations, service performance, customer satisfaction, ICT projects and continuous improvement. The successful candidate will work closely with ICT managers across development, security and support functions to ensure services are reliable, secure, coordinated and aligned with organisational priorities.

This role will provide leadership and operational capacity to support the Head of ICT & Data Security during a period of organisational change, including Local Government Reorganisation activity.

Important – Please Read Carefully

This is a senior ICT Service Delivery / ICT Operations Management role.

Candidates must have significant experience managing ICT service delivery or ICT operations in a complex organisation.

Strong knowledge of ITIL , ICT service management, service desk operations, SLA/KPI performance, supplier management, ICT projects, cyber security, business continuity, risk management and stakeholder engagement is essential.

The role may involve work outside normal working hours, including major incidents, business continuity events or out-of-hours support where required.

Key Responsibilities

Manage operational delivery of ICT services
Monitor service performance, SLAs, KPIs and customer satisfaction
Ensure high availability across platforms and systems
Maintain and improve ICT service delivery functions
Support service desk, information governance and security functions
Lead assigned ICT projects and programmes
Deliver projects to time, cost and quality standards
Support corporate and service transformation initiatives
Provide day-to-day leadership across ICT operational teams
Work with ICT Development, Security and Support managers
Deputise for the Head of ICT & Data Security where required
Support risk management, business continuity and cyber security
Manage suppliers and contracts
Support ICT budgets, business cases and procurement activity
Drive continuous improvement across ICT service delivery

Essential Experience & Skills

Significant ICT service delivery or ICT operations management experience
Experience managing ICT services in a customer-focused environment
Experience managing SLAs, KPIs and service performance
Experience delivering ICT projects and service improvements
Experience managing suppliers and external service providers
Experience working with ICT infrastructure, development, security and service desk teams
Strong ITIL knowledge
Understanding of ICT infrastructure, applications and service environments
Knowledge of risk management and business continuity
Knowledge of IT and cyber security
Knowledge of disaster recovery arrangements
Ability to analyse performance data and improve services
Financial awareness, including budget monitoring
Excellent stakeholder communication skills
Proven leadership capability
Strong organisational and prioritisation skills

Qualifications

Essential: Degree level standard or equivalent experience in ICT, Information Systems or a related discipline.

Essential: ITIL v3 or ITIL v4 Foundation or higher qualification.

Essential: Project management qualification, such as PRINCE2 or Agile.

Essential: Evidence of CPD relevant to ICT, data or public sector transformation.

Desirable

Local government or public sector ICT experience
Organisational change or transformation experience
Knowledge of local government digital and ICT agendas
Local Government Reorganisation experience
ICT budget and procurement experience
Major incident or business continuity support experience

Additional Information

This role supports operational service delivery and strategic enablement during organisational change, including Local Government Reorganisation.

The postholder may be required to participate in out-of-hours support arrangements where required.

Interview will be held online via Microsoft Teams.

Candidate submission deadline is 28 August 2026 .

Disclaimer

On applying for this vacancy, you agree that your personal details will be passed onto our client for their consideration of your suitability for the role.

I acknowledge that it is my responsibility to notify Fix Space Recruitment Limited of any hirer who I do not want my details to be passed onto.

Job Reference: OR110990

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