IT Customer Support Engineer

Kick-start or elevate your IT engineering career with a leading UK Cloud & Managed Services provider, supporting customers across the region as a Field Service Engineer within a high-growth, supportive team.

IT Customer Support EngineerOssett, West Yorkshire (On-site with regional travel)

• Full Time, Permanent
• Competitive basic salary + company vehicle

About the company: Our client is one of the UK’s most successful independent IT cloud and managed services providers, supporting more than 2,500 customers nationwide with cutting-edge technology solutions and award-winning support.

About the role: As an IT Customer Support Engineer you’ll respond to service calls across a 75-mile radius of the Ossett head office, providing hardware break-fix support, preventative maintenance and on-site technical expertise while maintaining exceptional customer communication and working within strict SLA requirements.

Key responsibilities:

• Respond to service calls on client sites

• Handle hardware break-fix tasks and deployments, meeting required SLAs

• Troubleshoot, diagnose and resolve complex technical faults with real-time updates

• Conduct comprehensive preventative maintenance with full activity documentation

• Maintain an in-depth technical knowledge of company products, services and solutions

• Update tickets and call records in real time using company systems and software

• Assist with project rollouts and support ad hoc tasks as required

• Troubleshoot hardware including printers, laptops, servers, routers and switches

• Travel regularly to client sites and occasionally to other offices

The ideal candidate: You’re an experienced IT Customer Support Engineer with strong troubleshooting abilities, excellent customer-facing skills and the ability to work independently or as part of a small team.

• Relevant experience in a similar role

• Full UK driving licence (essential)

• Strong IT troubleshooting skills

• Printer repair experience and understanding of mechanical print processes (essential)

• PC and server hardware experience

• Vendor accreditations (e.g., Lenovo or others) advantageous

• Knowledge of HP, Sharp, Xerox, Kyocera and Canon printers beneficial

• Flexible, organised and committed to maintaining high standards of work

• Able to adhere to ISO 9001, ISO 27001 and Group Information Security Policy

Benefits - Talent is rewarded with a package designed to help you thrive:

• Competitive salary

• 25 days holiday plus bank holidays

• Company vehicle (with business mileage reimbursement)

• Birthday holiday

• 37.5-hour week, Monday to Friday between 8am–6pm

• Part of an on-call OOH rota (enhanced pay)

• Pension scheme

• Death in Service Insurance

• Uniform provided

• Ongoing training and career development opportunities

How to apply for the role: If you have the skills and experience required for this position, click “apply” today and check your inbox for an email directing you to complete your application and provide any other supporting documents. You must be authorised to work in the UK. No agencies please.

A career here means shaping your future with market-leading tools, training and support, so apply now to join an expanding engineering team!

Other suitable skills and experience include: Helpdesk Technician, Application Support Engineer, Network Support Engineer, Systems Support Specialist, IT Operations Engineer, End-User Support Technician, Remote Support Engineer, IT Service Desk Analyst, Technical Solutions Engineer, IT Infrastructure Support Engineer.