IT Support Technician
Join a small, friendly IT business with very low staff turnover, hybrid working and a culture that rewards people who take pride in doing a good job.
IT Support Technician
Leigh, WN7 2PW
- £27,000–£31,000 per year
- Full-time, permanent
- Hybrid working – home Monday & Friday, office Tuesday to Thursday
- 20 days’ holiday plus public holidays
- Free on-site parking
- On-site gym
- Regular company-paid lunches, drinks and snacks
Previous experience working on a helpdesk in a multi-client/MSP environment is essential. Please do not apply without this experience.
Join a small, friendly IT business where people work hard, are trusted to get on with the job and are rewarded for doing it well.
Just Tech IT has a close-knit, almost family-style culture, very low staff turnover and a consistently busy helpdesk. This is a role for someone who enjoys working at pace, takes pride in solving problems properly, and can stay organised when tickets keep coming in.
In return, you’ll join a stable team with hybrid working, good everyday perks, paid overtime when genuinely required, and a culture that values strong performance without expecting people to live at work.
About the Role
You will provide first and second-line support to customers via phone, email and remote access in a fast-paced MSP environment.
Responsibilities
- Log all incidents and requests within the managed service system.
- Keep track of ongoing work and pick up incoming work.
- Manage, prioritise and plan your own work queue, dealing with calls within SLAs.
- Liaise with third-party suppliers to resolve issues for our client’s customers.
- Monitor and manage the protection of supported systems, including but not limited to RMM, antivirus and backup.
- Perform maintenance and upgrades of software and hardware in response to RMM alerts, support tickets and customer needs.
- Proactively drive your own workload, work under your own initiative and identify and drive through opportunities for improvement and change.
- Create and maintain knowledge base articles to enable consistency.
- Update and acquire information from clients.
- Travel to customer locations nationwide, potentially involving overnight stays at short notice. Candidates who do not wish to travel will still be considered.
Requirements
- Excellent communication and customer service skills, with a positive attitude.
- Good problem-solving skills and the ability to deliver consistently to tight timescales and changing priorities.
- Strong working knowledge of Windows 10 and 11, Windows Server, RDP, Microsoft Office, Active Directory, Azure Active Directory, Workgroups, Microsoft 365, Dropbox Business, MSP tools, Terminal Services, IPSEC VPN and printing technologies.
- The ability to learn new technologies and terminology quickly.
- Previous experience in an IT helpdesk role.
- At least one year’s MSP-level experience.
- A full UK driving licence is preferred.
Why Join Just Tech IT?
- Small, friendly team with very low staff turnover
- Hybrid working every Monday and Friday
- Supportive culture with freedom to develop your technical skills
- Recognition and reward for doing a good job
- Overtime is rarely required and paid when needed
- On-site gym and free parking
- Company-paid lunches, drinks and snacks
- Stable business with a consistently busy workload
How to Apply
If you’re an experienced MSP/helpdesk professional who enjoys a busy environment, takes pride in your work and wants to join a stable company where good people are valued, click Apply today.
Please check your inbox for an email providing more information on how to tailor your application and provide a cover letter or any supporting documents.
You must be authorised to work in the UK. No agencies please.
This role may also suit candidates with experience as an IT Support Technician, IT Helpdesk Technician, Service Desk Analyst, 1st Line Support Engineer, 2nd Line Support Engineer, MSP Support Engineer, Technical Support Engineer, Desktop Support Technician, IT Support Analyst, Microsoft 365 Support Engineer.