Senior IT Support Analyst

Hours: 35 hours per week, Monday to Friday on a rota between 7:00am and 7:00pm, plus 1 in 6 weekend on-call support

We're looking for an experienced Senior IT Support Analyst to join our Technology team. This is an excellent opportunity for a skilled IT professional who enjoys solving complex technical issues, mentoring colleagues, and delivering outstanding customer support.

• Act as an escalation point for complex application and infrastructure issues.
• Provide technical support via phone, email and onsite assistance.
• Mentor and support junior Service Desk team members.
• Manage and resolve incidents, service requests and user issues efficiently.
• Maintain technical documentation and contribute to the firm's knowledge base.
• Liaise with third-party suppliers to ensure timely resolution of support tickets.
• Support business-critical applications, telephony systems and core IT services.

• Previous experience in a busy IT Service Desk or Support environment.
• Strong knowledge of Microsoft technologies including Azure, Exchange Online, Active Directory, Intune and Microsoft 365.
• Experience supporting virtualised and hybrid cloud environments.
• Knowledge of Citrix, Remote Desktop Services and endpoint management.
• Understanding of networking fundamentals and IT service management processes.
• Excellent troubleshooting, communication and customer service skills.
• A proactive approach with the ability to perform well under pressure.

• ITIL, Azure Fundamentals, CompTIA or similar certifications.
• Experience with Microsoft Dynamics, PowerApps or Salesforce.
• Previous experience within legal, claims or fleet management environments.

If you're a motivated IT professional looking to take the next step in your career and join a supportive, fast-paced technology team, we'd love to hear from you.