IT Support Specialist (Mandarin speaking)

About Zymix

Zymix is the definitive lifestyle ecosystem for the digital generation-bridging the gap between social connection and real-world experience. Transcending the "Super App" model, Zymix fuses hyper-social interaction with a seamless service layer, empowering global youth to integrate a wide range of services beyond social networking, discover Al-curated experiences, and unlock essential services in one fluid motion. We are redefining the platform economy by prioritising authenticity, community, and friction-free living.

About the role

We are seeking a proactive, Mandarin speaking IT Support Specialist to join our growing team. You will be the go-to technical expert for local and remote employees, ensuring smooth day-to-day operations. This role is highly hands-on, blending traditional service desk troubleshooting with modern MDM management, physical office workspace setups, and the architecture/optimisation of our IT ticketing infrastructure.

What you'll own

1. Daily IT Support & On/Offboarding

• Daily Helpdesk: Serving as the friendly, go-to person for all daily staff tech issues (Wi-Fi drops, password resets, printer issues, access to files).

• New Starter Onboarding: Managing the end-to-end tech setup for new hires.

* Example: Unboxing a new laptop, configuring their profile, ordering their work phone, and laying out their equipment on their desk before day one.

• Offboarding: Offboarding leaving staff by revoking app access, collecting their hardware, and securely wiping devices for reuse.

• Account Management: Creating and managing user accounts in Google Workspace or Microsoft 365, Slack, and Adobe.

2. Ticket System Setup & Management

• Setup: Setting up and managing a lightweight, easy-to-use ticketing tool (like Jira Product Discovery, Zendesk, or Freshdesk) so our 30 team members can easily report issues.

• Basic Automation: Setting up simple rules (e.g., alerts when someone submits an "Urgent" request, like a broken laptop).

• Short Guides (How-Tos): Writing brief, jargon-free guides for the team (e.g., "How to connect to the office printer" or "How to use the meeting room TV").

3. MDM Management (Mobile Device Management)

• Device Control: Using a basic MDM tool (like ManageEngine, Microsoft Intune, Jamf, or Kandji) to push out company software and security settings to all devices.

• Security & Updates: Ensuring all staff laptops are encrypted and automatically installing critical system updates so our data stays safe.

• Asset Tracking: Keeping a simple log of who has what laptop, monitor, and phone.

4. Office Setup & Workplace Technology

• Desk & Desk Infrastructure: Assembling, cable-managing, and maintaining physical desk setups.

* Example: Setting up dual monitors, docking stations, and running clean, hidden cabling to keep the office looking tidy.

• Meeting Room Tech: Making sure our meeting rooms and video screens (Zoom/Teams) work perfectly.

* Example: Testing the microphones and cameras weekly, and helping staff connect to the screens for big presentations.

• Office Internet: Checking that the office Wi-Fi is fast and reliable, and troubleshooting with the internet provider if it goes down.

• Server & Network Setup: Configuring and maintaining our small, physical on-site tech closet.

What you'll bring

Technical Skills

• Operating Systems: Comfortable managing both Apple MacBooks and Windows laptops.

• Cloud Tools: Experience administering Google Workspace (Docs/Gmail) or Microsoft 365, plus Slack.

• MDM & Tickets: Experience using any standard MDM software and a basic ticketing system.

• Hardware Savvy: Happy working with physical hardware, from plugging in office routers to mounting monitor arms.

Soft Skills & Location Requirements

• Friendly & Patient: Great communication skills—no tech-snobbery. You enjoy helping people solve their tech headaches.

• Self-Starter: You need to be comfortable managing your own time and prioritising tasks.

• London-Based: Able to work from our central London offices and occasionally travel between them to handle physical hardware and desk setups.

Why Zymix

• Build a category-defining product for UK and European Gen-Z from day one.
• Small senior team, direct access to leadership, fast decision-making.
• Private healthcare through AXA from day 1. Including group income protection and group life cover.
• Vibrant Soho office with free breakfast and afternoon snacks, weekly happy hour & more.
• Competitive salary (DOE) + benefits package.