Technical Solution Specialist

Job Title: Technical Solution Specialist

Location: Office Based (Bridgend), travel required across the UK as required

Salary: £32,000 - £38,000 per annum depending on skills and experience + Bonus Package of up to £6,000 per annum (OTE £44K)

Job Type: Full time, Permanent

Working Hours: Monday to Friday - 9.00am to 5.30pm (Flexible Hours within 8am - 6pm)

About Us:

Flotek Group is the fastest-growing tech company, providing IT and communications technology to small and medium-sized businesses. With seven offices and regional sales and support locations across the UK, our ambitious growth is driven by our core values and fundamental principles. Every product and service is delivered with expertise, passion, and heart by our dedicated team of 120 professionals.

About the Role:

The Technical Solution Specialist plays a pivotal role in supporting our sales team to enhance the efficiency and success rate of technical sales opportunities. This individual specialises in understanding technical IT, Network & Communication products and solutions, ensuring that clients are provided with tailored demonstrations and insights that align with their specific needs.

The role involves a blend of technical expertise, customer interaction, and interdepartmental collaboration to drive sales and customer satisfaction. Additionally, the Technical Solution Specialist will deliver regular onsite and remote audits, completing technical audits for all products the customer has, including cyber security.

Key Responsibilities:

• Sales Team Support: Actively support the sales team in securing business opportunities by providing technical expertise and innovative solutions. Assist in developing strategy to convert prospects into business partners effectively
• Partner Demonstrations: Conduct comprehensive demonstrations of technology solutions for partners, showcasing how the products can meet their requirements and add value to their business
• Opportunity Identification: Utilise tools like Datto to monitor and identify renewal opportunities for PC/Server devices, ensuring timely engagement and proposal of upgraded solutions
• Technical Audits: Perform detailed technical audits, assessing clients' current setups, and identifying areas for improvement or enhancement through our technology solutions. Deliver regular onsite and remote audits, completing technical audits for all products the customer has, including cyber security
• Proposal Development: Create comprehensive proposals, including building quotes and tailored proposals for the sales team, ensuring that all technical and commercial aspects are accurately represented and align with client requirements
• Solution Designing: Design technical solutions tailored to client needs, such as creating WiFi maps, to ensure optimal coverage and performance
• Interdepartmental Liaison: Serve as a bridge between the project delivery teams and the sales team, ensuring smooth communication and alignment on project objectives and timelines
• Documentation: Document technical audits and solutions effectively, providing clear and concise information for both the sales team and clients
• Administrative Support: Handle occasional administrative tasks as needed, including applying urgent licenses and managing documentation, to ensure seamless sales operations
• Marketing Collaboration: Collaborate with the marketing department to create informative videos and documentation on products, enhancing the visibility and understanding of our offerings. Regularly record videos for sales demos or knowledgebase articles to support client education and engagement
• Product Webinars: Lead regular product webinars, educating existing and potential partners on our technology solutions, features, and benefits, thereby driving engagement and interest

About you:

• Strong technical background with expertise within IT, Cyber, Comms & Networks
• Excellent communication and presentation skills, capable of conveying technical information in an understandable relatable manner
• Proactive approach to identifying sales opportunities and supporting the sales process
• Ability to design and articulate technical solutions in response to client requirements
• Effective collaboration and coordination skills, ensuring alignment between various teams
• Commitment to staying informed on industry trends and product updates

This role is crucial for bridging the gap between technical solutions and partner needs, ensuring that our sales team is equipped with the knowledge and tools to drive success

Renumeration and Benefits:

• Salary dependent on experience within range of £32-38K
• Bonus Package of up to £6,000 per annum (OTE 44K)
• Team Share Equity Scheme
• 21 Days Holiday increasing to 25 with 4 years of service (+bank holidays)

Due to the nature of the role the company will not be able to offer sponsorship or relocation assistance so candidates must already reside in the UK.

Please click on the APPLY button to send your CV and Cover Letter for this role.

Candidates with the experience or relevant job titles of: Sales Engineer, Sales Engineering Specialist, Pre-sales Consultant, Solutions Architect, Solutions Consultant, Technical Account Manager, Product Specialist - Technical may also be considered for this role