Account Manager (HF1328211)

Account Manager Location: Hybrid (3 days/week in office)

The Opportunity

As an Account Manager, you will play a critical role in owning customer relationships, driving account expansion, and ensuring our customers achieve meaningful outcomes with our AI‐powered platform. You’ll partner closely with IT, Security, and operational stakeholders to understand their needs, guide them through best practices, and help them unlock the full value of our solutions.

This is a key role within our high‐performance go‐to‐market organization, offering hands‐on experience across customer management, strategic expansion, and long‐term partnership development. You’ll join a team that moves fast, learns continuously, and is redefining how IT and security leaders regain time, control, and confidence across their environments.

What You’ll Do

• Develop a deep understanding of customer goals, workflows, and environments to drive adoption and satisfaction
• Lead regular business reviews and strategic conversations focused on value, optimization, and outcomes
• Identify expansion opportunities and partner with Sales to close upsell and cross‐sell motions
• Proactively monitor account health and intervene early to address risks or blockers
• Coordinate with Support, Product, and Engineering to ensure smooth resolution of customer issues
• Maintain accurate records of account activity, renewals, and opportunities in HubSpot
• Stay informed on product updates, industry trends, and customer needs to deliver insightful recommendations
• Gather feedback from customers to help shape product enhancements, messaging, and GTM strategy

What You’ll Bring

1+ year in Account Management, Customer Success, or related client‐facing role in B2B SaaS

• Excellent communication, relationship‐building, and presentation skills
• Strong commercial awareness with the ability to identify and execute expansion opportunities
• Familiarity with sales and account management tools (HubSpot, Apollo, LinkedIn Sales Navigator)
• Highly organized, proactive, and able to manage multiple accounts simultaneously
• Coachability, curiosity, and a commitment to continuous improvement
• Passion for helping technical teams succeed and delivering measurable customer value

Benefits & Perks

Competitive salary £41K + Commission

• Hybrid work environment (3 days/week in office)
• 100% employer‐paid medical, dental & vision for employees and dependents
• Wellness Week (first week of July)
• Equity for full‐time employees
• In‐office lunch stipend
• Modern Health mental health support (for employees & dependents)
• Onsite fitness center & free parking
• Exciting opportunities for career growth

Join Us We’re building a high‐performing, customer‐obsessed team to support a rapidly growing market. If you thrive in fast‐paced environments, love partnering with customers, and want to help shape the future of IT and security, we’d love to meet you.