Integration & Automation Engineer - Incident Response Tooling
Integration & Automation Engineer - Incident Response Tooling London (Hybrid) - 2 days per week, 3 month contract, ASAP start
I'm working with a leading UK AI company looking for a hands-on Integration & Automation Engineer to help build the technology underpinning its operational incident-response processes.
As the business expands its operations internationally, it needs to ensure that incidents are captured, classified, routed, escalated and reported through reliable, automated workflows.
This is not a traditional Incident Manager role. It's a technical engineering position focused on connecting systems, automating operational processes and making sure business-critical incident workflows function reliably.
What you'll be doing
We're open to engineers from SRE, Platform Engineering, Systems Integration, ITSM Development and Automation backgrounds, provided you've personally built or configured the underlying systems rather than simply operated within an incident-management process.
Experience in financial services, automotive, logistics, regulated technology or other business-critical operational environments would be advantageous.
Contract details
If you've built the technology behind incident response rather than simply managed incidents I'd be interested in speaking with you.
Gav Johal
Associate Director | Cognitive Group
I'm working with a leading UK AI company looking for a hands-on Integration & Automation Engineer to help build the technology underpinning its operational incident-response processes.
As the business expands its operations internationally, it needs to ensure that incidents are captured, classified, routed, escalated and reported through reliable, automated workflows.
This is not a traditional Incident Manager role. It's a technical engineering position focused on connecting systems, automating operational processes and making sure business-critical incident workflows function reliably.
What you'll be doing
- Building and improving incident-response workflows across Incident.io, Jira, Slack and connected operational systems.
- Developing integrations using REST APIs, webhooks and automation.
- Configuring incident routing, escalation logic, notifications and workflow rules.
- Translating operational process maps into working technical solutions.
- Automating processes based on incident severity, location and operational requirements.
- Implementing monitoring, error handling, testing and auditability across integrations.
- Working closely with Safety, Engineering and operational teams to deliver reliable, production-ready solutions.
- Strong hands-on systems integration and workflow automation experience.
- Experience building integrations between SaaS platforms using APIs and webhooks.
- An understanding of incident management, ITSM or operational incident-response processes.
- Experience configuring or developing operational workflows, routing, notifications or escalation logic.
- Ability to independently translate business requirements into working technical solutions.
- Strong testing, troubleshooting, documentation and change-control practices.
We're open to engineers from SRE, Platform Engineering, Systems Integration, ITSM Development and Automation backgrounds, provided you've personally built or configured the underlying systems rather than simply operated within an incident-management process.
Experience in financial services, automotive, logistics, regulated technology or other business-critical operational environments would be advantageous.
Contract details
- IR35: Inside
- Duration: 3 months initially
- Location: London
- Hybrid: Ideally 2 days per week onsite
- Start: ASAP
If you've built the technology behind incident response rather than simply managed incidents I'd be interested in speaking with you.
Gav Johal
Associate Director | Cognitive Group