IT Support Apprentice
Role
Focus Micro Systems are looking to continue its success with offering you an apprenticeship within our software support team. We develop software for the property sector, with over 40 years+ experience in the marketplace. We will be looking for you to get involved in a wide range of different jobs allowing you to show us the talent you have to offer.
We have been working with apprentices since 2010 and our goal is to build your skill set and raise your confidence to a level where we can employ you at the end of the apprenticeship. Through this opportunity, we have found that every person who applies has a tremendous amount to offer and our duty is to make sure we can unlock that talent within yourself.
From the start of the role you will be part of the support team, helping our clients to use our software through telephone and email support. You will be shown how our CRM system works and how to raise support tickets. You will be taught how to connect remotely to our customers to view their PCs and you will be trained on how to solve all types of queries. Every support job is unique which makes the role fun and interesting meaning no two days are ever the same. You will get to experience working in a professional environment providing you invaluable skills for any role even beyond working with Focus.
Duties you will get to learn and could be involved in include:
- Software support via telephone and email
- Software and database installations
- SQL queries and understanding of SQL Server
- Crystal report writing
- Problem solving
- Software testing
- Demos and webinars
- Time ups and software customisations
- Azure server management
As your progress through the apprenticeship, your role will evolve, and you will have the opportunity to expand into further areas of the business.
Training
Duration:
- 13 months practical training period, plus 3 months for End Point Assessment
Delivery model:
- Work-based training with your employer
Day release during term time (approximately 1 day a week for 1 year) - Approximately four on-site assessment visits per year
- Level 2 Functional Skills in maths and English (7 days at college for each, if required)
- Off-the-job training, will count for at least 6 hours a week of an apprentice’s time at work
Qualifications included:
- Level 2 Functional Skills in English and maths
- Level 3 Information Communications Technician Apprenticeship certificate
- Potential for a long-term opportunity within the business
- Apprenticeship Standard
- Information communications technician (level 3)
- Training Provider
- ABINGDON AND WITNEY COLLEGE
- Working Week
- Monday - Friday, 9.00am - 5.00pm, with 1 hour for lunch.
- Expected Duration
- 16 Months
- Positions Available
- 2
- Closing Date
- Saturday, 8th June 2024
- Start Date
- Monday, 8th July 2024
Desired Skills
- Communication skills
- IT skills
- Attention to detail
- Organisation skills
- Customer care skills
- Problem solving skills
- Administrative skills
- Number skills
- Analytical skills
- Logical
- Team working
- Initiative
- Microsoft Windows 7, 8, 10, 11
- Microsoft Excel
Qualifications
- Computer Science GCSE or equivalent, grade A*-C 9/4 (Desired)
- English GCSE or equivalent, grade A*-C 9/4 (Desired)
- Maths GCSE or equivalent, grade A*-C 9/4 (Desired)
About the Employer
- Company
- Focus Micro Systems
- Location
- Belmont House, Bayswater Farm Road, Headington, England
- Employment Type
- Advanced Apprenticeship
- Salary
- £15,500.00
- Posted
- Company
- Focus Micro Systems
- Location
- Belmont House, Bayswater Farm Road, Headington, England
- Employment Type
- Advanced Apprenticeship
- Salary
- £15,500.00
- Posted