IT Support Apprentice
Focus are looking to continue its success with offering you an apprenticeship within our software support team. We develop software for the property sector, with over 40 years of experience in the marketplace. We will be looking for you to get involved in a wide range of different jobs, allowing you to show us the talent you have to offer.
Role
We have been working with apprentices since 2010, and our goal is to build your skill set and raise your confidence to a level where we can employ you at the end of the apprenticeship. Through this opportunity, we have found that every person who applies has a tremendous amount to offer and our duty is to make sure we can unlock that talent within you.
From the start of the role, you will be part of the support team, helping our clients to use our software through telephone and email support. You will be shown how our CRM system works and how to raise support tickets. You will be taught how to connect remotely to our customers to view their PCs, and you will be trained on how to solve all types of queries. Every support job is unique, which makes the role fun and interesting, meaning no two days are ever the same. You will get to experience working in a professional environment, providing you with invaluable skills for any role, even beyond working with Focus.
Duties you will get to learn and could be involved in include:
- Software support via telephone and email
- Software and database installations
- SQL queries and understanding of SQL Server
- Crystal report writing
- Problem solving
- Software testing
- Demos and webinars
- Time ups and software customisations
- Azure server management
As you progress through the apprenticeship, your role will evolve, and you will have the opportunity to expand into further areas of the business.
Training
Potential for long-term opportunities and new roles within the business.
- Apprenticeship Standard
- Information communications technician (level 3)
- Training Provider
- ABINGDON AND WITNEY COLLEGE
- Working Week
- Monday – Friday, 9:00am – 5:00pm.
- Expected Duration
- 1 Year 5 Months
- Positions Available
- 2
- Closing Date
- Wednesday, 1st April 2026
- Start Date
- Monday, 6th July 2026
Desired Skills
- Communication skills
- IT skills
- Attention to detail
- Organisation skills
- Customer care skills
- Problem solving skills
- Analytical skills
- Team working
- Patience
- Excellent Work Ethic
- Microsoft Windows 7,8,10,11
Qualifications
- English GCSE, grade A*-C/9-4 (Essential)
- Maths GCSE, grade A*-C/9-4 (Essential)
- Computer Science GCSE, grade A*-C/9-4 (Desired)