3rd Line IT Team Leader

Our excellent client in Cardiff, an established and growing IT Services provider, is recruiting for a 3 Line IT Team Leader to join them on a permanent basis.

This is an opportunity for an experienced 3rd Line Engineer to step into a leadership role that blends hands-on technical expertise with people management, operational oversight, and continuous improvement.

What you'll be doing:

As the 3rd Line Team Leader, you'll provide day-to-day leadership, coordination, and accountability across a high-performing engineering team.

Team Leadership & People Development

• Allocate work, set priorities, and ensure effective rota coverage.
• Provide coaching, feedback, and regular 1:1 support.
• Contribute to performance management and staff development.

Operational Oversight

• Coordinate daily activity to ensure SLAs and KPIs are consistently achieved.
• Act as the senior escalation point for complex technical issues.
• Maintain structured ownership of key service areas and responsibilities.

Cross -Functional Collaboration

• Work closely with Service Desk leadership, project teams, and security teams.
• Participate in handovers, operational reviews, and service discussions.

Continuous Improvement

• Identify opportunities to streamline workflows and improve efficiency.
• Promote consistency, accountability, and high-quality service delivery.
• Support documentation, process development, and knowledge sharing.

What we're looking for:

• Strong leadership qualities with the ability to coach, motivate, and guide others.
• Excellent communication skills and a collaborative approach.
• Proven experience in a technical environment, ideally within 3rd Line support.
• Strong organisational capability and the ability to manage priorities effectively.
• A proactive mindset with a passion for improving service quality and team performance.

Salary & Benefits:

Salary will be £35,000 - £37,500 per annum, plus full company benefits including:

• 23 days holiday per year plus bank holidays
• Free on-site parking
• Private BUPA healthcare
• Group Income Protection
• Life Assurance
• A supportive, innovative and values-driven environment.

If you're ready to make an impact and join a growing, future-focused company, apply now to be part of a team that values professionalism, innovation and trust.