Customer Helpdesk

Our client is looking for a friendly, customer focused candidate to join them on a Temporary to Permanent basis starting immediately.

You will be joining a friendly & supportive Helpdesk team, to answer customer calls, supporting them with queries and remote tech support.

Someone with strong customer service or contact centre based experience, plus a good understanding of technology / computers would fit well in this team. Full training will be given.

Hours: 37.5 per week.

Shifts:

Shifts will be a range of early, days, and evenings:

• 6am-2:30pm
• 8am-4:30pm
• 9am-5:30pm
• 10:30am-7pm
• 2:30pm-11pm (worked from home)
• 3:30pm-12am (worked from home)

Hourly Rate: £12.21

Location: Due to location, candidates will need to have access to their own transport. Free parking on-site.

Key Duties:

• Speaking with customers to remotely diagnose and rectify faults logged on equipment.
• Keeping customers informed at all times of progress of work.
• Report escalations to relevant departments.
• Update internal system to ensure smooth communication between departments.
• Document customer specific information.

Skills & Experience:

• Good attitude and communication style when dealing with customers.
• Strong verbal and written communication skills.
• Competent PC user including Microsoft package.
• Good understanding of technology / IT.
• Able to build rapport with customers.
• Access to own vehicle due to location.

If you feel you have the experience and drive to succeed in this role, apply today! We expect to fill these positions quickly, so don't delay and apply today - we'd love to hear from you!