Customer Service Advisor

Our client on the outskirts of Cardiff are looking for a permanent member of their Customer Service team to answer first line phone calls from customers looking for technical support.

The company and team offer a superb culture of support and development, so this role is ideal for candidates with a customer service focused background who want to develop a long-term career.

Due to location, candidate will ideally have access to their own transport.

Salary: £23,810 plus excellent benefits & career progression path.

Hours: Full time, 37.5 hours per week.

Shifts: Shifts will fall between 8am - 9pm Monday to Friday. There will also be 1 in 3 weekend shifts (8am - 6:30pm) too in which you will get a day(s) off in lieu.

What you'll be doing:

• Provide telephone and email support to customers throughout the UK.
• Co-ordinate engineer visits to customer sites and escalate service requests.
• Deal with any concerns over the phone and complete call incident reports.
• Update and maintain the company database.

What we're looking for:

• Good attitude and communication style when dealing with customers
• Competent PC user including Microsoft package.
• Strong numeracy and literacy skills.
• Professional approach and customer focused.
• Flexible and willing to work shift patterns.

The Benefits:

• Private BUPA Medical Insurance
• Pension scheme
• 23 days holiday plus bank holidays
• Free on-site parking
• Life cover (4 x basic salary)
• Group income protection
• Working in a bright, modern offices
• Friendly, outgoing, and supportive team
• Clearly defined progression path across the company
• Excellent reward & recognition scheme
• Discounted gym membership