IT Assistant

A fantastic opportunity for an enthusiastic IT Assistant to join a growing organisation and provide IT support across multiple offices. This is a hands-on role supporting over 130 users, assisting with systems, troubleshooting, training, and IT projects.

Primarily based at High Wycombe or Marlow, with regular travel to Amersham and London. F ull driving licence and access to your own vehicle required.

As the IT Assistant you will be responsible for:

• Provide 1st and 2nd line IT support for staff, troubleshooting hardware, software, printers, scanners, mobile devices, and tablets
• Set up workstations and user accounts in a Windows environment with access to multiple sites and applications
• Train staff on systems, including Microsoft Office and firm-specific software
• Assist the IT team with projects, system implementations, and reporting, including Power BI and AI solutions
• Monitor and respond to support queries, ensuring high-quality service delivery
• Support induction and training for new employees
• Contribute to continuous technological improvement and maintain awareness of cyber essentials

The successful IT Assistant will have the following related skills / experience:

• Proficient in Windows 10/11, Microsoft Server, Hyper-V, MS Office, Active Directory, and networking
• Experience with ActionStep, NetDocuments, or advanced P4W/Tikit preferred
• Proven experience in 1st and 2nd line IT support, handling multiple enquiries efficiently
• Ability to troubleshoot hardware, software, and network issues
• Strong communication and interpersonal skills, able to liaise with technical and non-technical staff
• Collaborative team player with a proactive, self-motivated, "can-do" attitude
• Committed to delivering excellent service and staying up to date with IT developments

Benefits:

• 25 days Annual Leave
• Employee reward programme
• Smart Health - 24/7 virtual GP, health check, mental health support, nutrition consultations, fitness programme
• Various wellbeing initiatives
• Personal development programmes
• Additional holiday for birthday celebrations
• Additional holiday for Christmas shutdown
• Life Assurance
• Flexible working
• Regular company events