IT Technician

IT Technician
Immediate Start

A leading organisation is seeking an experienced IT Technician to join their Desktop Support team on a temporary basis. This is an urgent requirement, so candidates available for an immediate start are highly encouraged to apply.

This role is ideal for an IT professional with strong 1st/2nd line support experience who enjoys troubleshooting, supporting users, and working in a fast-paced technical environment. You will need Strong working knowledge of Microsoft and Mac operating systems for this role.

Your role:

• Take ownership of IT incidents and service requests, managing them through to resolution or escalation where required.
• Escalate complex issues to third-party providers or the Infrastructure Manager when necessary.
• Develop strong working relationships with remote sites and end users to improve overall IT support experience.
• Work closely with operational teams to ensure IT assets are used efficiently and effectively.
• Maintain and update the IT asset register in line with ISO 27001 compliance requirements.
• Perform routine support tasks including:

• Password resets

• File restoration

• New user account creation

• Managing security group access

• Assist with new starter laptop builds, onboarding, and IT induction training.
• Maintain and update onboarding documentation and build checklists.
• Ensure software installations and devices are patched regularly using standard tools.
• Support the local area network across sites, escalating network issues where required.
• Maintain knowledge base documentation and FAQs for IT support processes.
• Provide guidance and orientation to users on operating computer equipment and systems.
• Manage local IT hardware stock and peripherals.
• Support delivery of IT project work within agreed deadlines.
• Assist with maintenance, patching and proactive monitoring of IT services and infrastructure.
• Support the change management process, raising change requests where required.
• Assist with maintaining ISO 27001 and ISO 9001 compliance activities.
• Produce reports on:

• Service desk performance

• IT asset status

• Backup status and performance

Essential Experience

• Working with Active Directory
• Supporting Office 365 environments
• Experience with Windows 10 and Windows 11
• Experience working within a Service Desk environment managing and escalating calls
• Creating and maintaining technical documentation
• Strong organisational skills and attention to detail
• Excellent written and verbal communication
• Ability to troubleshoot logically and methodically
• Ability to work effectively within a team environment
• Experience providing 1st / 2nd line support in Windows environments

Desirable Experience

• MacOS support
• Windows Server 2016 / 2019 / 2022
• Microsoft Hyper-V
• Hybrid Azure AD / Entra ID environments
• Backup technologies
• PowerShell scripting
• Experience working in a regulated or ISO-compliant environment

If you are an IT Support Technician available immediately and looking for a temporary opportunity with a dynamic IT team, please apply now with your CV.