Temporary 3rd Line Service Desk

Our client is seeking a 3rd Line Service Desk Technician to join them on a Temporary basis starting immediately.

You will be responsible for providing technical support and managing the infrastructure and security requirements for customers, handling a variety of complex issues, ensuring system availability, and maintaining security standards across various platforms.

This role would suit someone with a degree or qualification in Cybersecurity, who has some experience within a Service Desk Environment.

Location: Cardiff

What you'll be doing:

• Microsoft Infrastructure: Maintain and support Entra ID, Azure, VMs, and hosted services. Ensure compliance with Cyber Essentials.
• Endpoint Management: Oversee MDM/Intune, Apple Business Manager, and Manage Engine. Manage Autopilot deployments and enforce security baselines.
• Backup & Disaster Recovery: Ensure smooth backup operations, conduct regular recovery tests, and manage incident response.
• Upgrades & Improvements: Proactively monitor and enhance infrastructure, participate in technical projects, and engage in monthly client meetings.
• Service Desk: Handle tickets, diagnose issues, escalate when needed, and contribute to knowledge base development.

What we're looking for:

• Bachelor's degree in computer science, Information Technology, or a related field.
• Strong knowledge of infrastructure and security management.
• Experience with Azure, AWS, Intune, Manage Engine (Endpoint Central, Applications Manager)
• Excellent problem-solving and communication skills.
• Ability to handle complex technical issues and provide advanced support.
• Strong analytical and reporting skills.

Hourly Rate: Up to 16.82 per hour k dependant on experience

Location: Cardiff

Free parking on site

Hours will be on a rota basis covering a 24/7 pattern - however shifts can be flexible to suit you.