Field Operations Manager
Field Operations Manager
Location: United Kingdom (Field Based)
Employment Type: Full Time
About Foodhub
Foodhub is one of the UK's leading food ordering and restaurant technology companies, supporting thousands of restaurants with online ordering, EPOS solutions, payment technology, and digital growth solutions.
We're looking for an experienced Field Operations Manager to lead and support our UK Field Operations team. This is a leadership role where you'll spend the majority of your time in the field, coaching teams, building strong relationships with restaurant partners, driving operational excellence, and supporting the growth of Foodhub's products and services.
This is not a restaurant or hotel operations management role. We're looking for someone who has successfully managed field-based teams across multiple locations, ideally within technology, payments, telecommunications, retail technology, SaaS, or similar industries.
Candidates from Regional Sales Management, Field Operations, Area Management, Customer Success, or Technical Field Support backgrounds are encouraged to apply.
What You'll Be Doing
Field Operations Leadership
- Lead, coach and support a team of field-based professionals across the UK.
- Travel extensively to restaurant partner locations, providing hands-on operational support.
- Conduct regular field visits, operational reviews and performance audits.
- Ensure operational standards and service quality are consistently delivered.
- Build trusted relationships with restaurant owners, managers and key stakeholders.
- Drive adoption and increased utilisation of Foodhub's products and services across the existing customer base.
- Identify operational improvements and implement best practices across the field team.
- Provide regular operational insights, trends and recommendations to senior leadership.
Team Leadership & Performance
- Lead and develop a high-performing field team.
- Set clear objectives, monitor KPIs and drive accountability.
- Coach team members through regular field visits and one-to-one development.
- Allocate resources effectively to maximise productivity and customer impact.
- Foster a positive, collaborative and high-performance culture.
- Lead by example through a visible, hands-on management style.
Customer & Partner Management
- Act as the senior operational contact for key customer escalations.
- Build long-term relationships with restaurant partners.
- Collaborate closely with Sales, Customer Success, Product and Technical Support teams.
- Ensure excellent customer experience and partner satisfaction.
- Support commercial initiatives including customer retention, product adoption and upselling opportunities.
What We're Looking For
Essential
- Proven experience managing field-based teams across multiple locations.
- Experience leading Field Operations, Regional Sales, Area Managers, Field Support Engineers, Customer Success Managers,or similar.
- Strong people leadership and coaching experience.
- Comfortable spending the majority of the working week travelling across the UK.
- Excellent relationship-building and stakeholder management skills.
- Strong operational planning and problem-solving abilities.
- Ability to work independently while managing multiple priorities.
- Commercial mindset with experience driving customer engagement, retention or upselling.
- Full UK Driving Licence & Car
Desirable
Experience within one or more of the following:
- EPOS / POS
- Hospitality Technology
- SaaS
- FinTech / Payments
- Telecommunications
- Retail Technology
- Field Service
- Technical understanding of hardware, software installations or connected technology solutions.
- Additional languages such as Urdu, Punjabi or Hindi would be advantageous.
What Success Looks Like
- High-performing, motivated field team.
- Excellent customer satisfaction and partner relationships.
- Increased adoption of Foodhub products and services.
- Consistent operational standards across all regions.
- Strong coaching culture and continuous team development.
- Commercial growth through customer engagement and product penetration.
Why Join Foodhub?
At Foodhub, you'll be joining a fast-growing technology business where you'll have the opportunity to make a real impact. This is a hands-on leadership role with autonomy, responsibility and the opportunity to shape field operations across the UK.
If you enjoy leading people, solving operational challenges, building strong customer relationships and spending your time in the field rather than behind a desk, we'd love to hear from you.