Field Support Operations Manager

Field Support Operations Manager

Location- United Kingdom (Field-Based with National Travel)

About Foodhub

Foodhub is a global technology business, predominantly serving the hospitality sector. We

provide online food ordering solutions, electronic point of sale software & hardware, and digital

solutions that help restaurants grow and operate more efficiently. Our USP is to bring down the

cost of order processing for business customers through streamlining business operations, which is further supported by our national online food marketplace. We process nearly 70 million

orders per annum.

About the Role

We are seeking an experienced and highly organised Field Support Operations Manager to

lead and support our UK field operations team.

This is a fully field-based role and not a desk-based position. The successful candidate will

spend the majority of their time on the road, visiting sites, supporting operational teams face-to-

face, building relationships, and ensuring consistently high operational standards across the UK.

We are looking for someone who is hands-on, proactive, and genuinely enjoys working in A field

environment. The role will suit an individual who thrives in fast-paced operational settings and is

comfortable travelling extensively as part of their day-to-day responsibilities.

The ideal candidate will also be a strong cultural fit with clients — someone who can build trust

quickly, communicate effectively across diverse teams, and bring a positive, collaborative

attitude to the role.

Key Responsibilities

Field Operations Leadership

• Provide on-site operational support across UK locations
• Travel extensively to restaurants/sites to support teams and drive performance

improvements

• Conduct regular field visits, operational audits, and performance reviews
• Build strong working relationships with partners, managers, and operational teams
• Support the implementation of operational processes and best practices across the field
• Increase penetration of Foodhub products & services across existing client portfolio

Team & Performance Management

• Lead the organisation and distribution of work, ensuring high productivity levels

balanced with adding value.

• Coach and support field teams to achieve operational KPIs and service standards.
• Identify technical challenges, themes, and trends in the field and provide regular insight

directly to the CEO.

• Lead by example through a hands-on and visible management approach.

Customer & Stakeholder Management

• Act as a key operational escalation point when required
• Work closely with internal departments and external partners to ensure operational

success

• Ensure a consistently high level of customer and partner satisfaction

Skills & Experience

Essential

• Proven experience in field operations, area management, and multi-site operational

leadership

• Technical leaning/background specifically relating to electronic point of sale systems and/or online food ordering with associated hardware.
• Experience within hospitality, food service, retail, or technology-led operations
• Strong cultural awareness and ability to work within diverse teams
• Comfortable working fully field-based and travelling extensively across the UK
• Strong people management and relationship-building skills
• Highly organised with excellent problem-solving abilities
• Ability to work independently and manage priorities effectively
• Full UK driving licence

Preferred

• Ability to speak Urdu, Punjabi, and/or Hindi would be an advantage

What We’re Looking For

• Technically competent
• Enjoys being out in the field and working directly with teams
• Is approachable, energetic, and operationally focused
• Can adapt quickly and build strong working relationships
• Takes ownership and leads from the front
• Will positively contribute to the culture and values of the wider team

Benefits

• 33 days annual leave per year (including public holidays)
• Option to purchase up to 5 additional annual leave days
• UK-based role with extensive international exposure
• Pension scheme
• High-impact leadership role within a global EPOS-led hospitality technology business
• Guaranteed day off on your birthday