Senior Content Designer

⭐Employment Type: 12 Month Contract position

⭐Workplace Type: Hybrid (3 days a week in office)

⭐Location: Osterley

Senior Content Designer

Lead content design at scale across complex digital experiences

We’re looking for a Senior Content Designer to play a pivotal role in shaping how millions of customers interact with sophisticated digital products in the media, entertainment, and connectivity space.

You’ll work within a value stream, partnering with multiple product teams to design content that is clear, inclusive, and grounded in user needs, while also driving measurable business outcomes. This is a role for someone who is confident operating autonomously, brings strong editorial judgement, and can influence product direction through content.

You’ll be supported by senior design leadership, while also acting as a senior voice for content design, helping to raise the bar across teams and contribute to a growing, maturing discipline.

What you’ll be doing:

Content design & delivery

• Own and deliver content across end-to-end customer journeys, covering both assisted and digital touchpoints
• Craft clear, human, and accessible content aligned to user needs, organisational goals, and content standards
• Work directly in design tools alongside product designers, shaping content in context, not in isolation

Collaboration & influence

• Partner with multiple product teams within your value stream, embedding content into the product development lifecycle
• Collaborate closely with engineering, research, design, and optimisation specialists
• Engage and influence stakeholders across the business—bringing clarity, aligning teams, and driving decisions through evidence

Evidence-led practice

• Plan and run unmoderated content testing (e.g. using UserTesting)
• Work with research teams to shape and contribute to moderated research where needed
• Use analytics and behavioural data to evaluate performance, iterate, and make confident, insight-led recommendations

Information architecture & accessibility

• Define and maintain clear information hierarchies across journeys and platforms
• Ensure content meets WCAG accessibility standards, championing plain language and inclusive design
• Proactively identify and resolve accessibility challenges in collaboration with design and engineering

Raising the standard

• Contribute to evolving content patterns, frameworks, and ways of working
• Drive consistency and scalability through shared standards and reusable patterns
• Act as a senior advocate for content design—coaching others and demonstrating its strategic value

What you’ll bring

• Proven experience as a Senior Content Designer working on digital products or services within large, complex organisations
• A strong track record of designing content across multiple journeys and touchpoints, balancing user, business, legal, and brand considerations
• Experience working in multidisciplinary product teams, partnering effectively with designers, engineers, and researchers
• Strong stakeholder management skills, with the ability to articulate decisions clearly and influence outcomes
• Hands-on experience planning and running content testing, and applying research and data to improve outcomes
• Deep understanding of information architecture, accessibility, and inclusive content design
• Confidence operating with a high degree of autonomy—knowing when to lead, challenge, and collaborate

Nice to have

• Comfortable working in Figma
• Exposure to optimisation and analytics tools such as ContentSquare and Customer Journey Analytics (training provided)