Senior Content Designer

⭐Employment Type: 12 Month Contract position

⭐Workplace Type: Hybrid (3 days a week in office)

⭐Location: London

Senior Content Designe r

Lead content design at scale across complex digital experiences

We’re looking for a Senior Content Design er to play a pivotal role in shaping how millions of customers interact with sophisticated digital products in th e media, entertainment, and connectivity spa ce. You’ll work within a value stre am, partnering with multiple product teams to design content that is clear, inclusive, and grounded in user needs, while also driving measurable business outcomes. This is a role for someone who is confident operating autonomously, brings strong editorial judgement, and can influence product direction through content. You’ll be supported by senior design leadership, while also acting as a senior voice for content desi gn, helping to raise the bar across teams and contribute to a growing, maturing discipline.

What you’ll be doing:

Content design & delivery

• Own and deliver content acro ss end-to-end customer journ eys, covering both assisted and digital touchpoints.
• Craft clear, human, and accessible content aligned to user needs, organisational goals, and content standards.
• Work directly in design tools alongside product designers, shaping conte nt in context, not in isolation.

Collaboration & influence

• Partner with multiple product teams within your value stream, embedding content into the product development lifecycle.
• Collaborate closely w ith engineering, research, design, and optimisation specialists.
• Engage and influence stakeholders across the busin ess—bringing clarity, aligning teams, and driving decisions through evidence.

Evidence-led practice

• Plan and run unmoderated content te sting (e.g. using UserTesting.)
• Work with research teams to shape and contribut e to moderated res earch where needed.
• Use analytics and behavioural dat a to evaluate performance, iterate, and make confident, insight-led recommendations.

Information architecture & accessibility

• Define and mai ntain clear information hiera rchies across journeys and platforms.
• Ensure content meets WCAG accessibility sta ndards, championing plain language and inclusive design.
• Proactively identify and resolve accessibility challenges in collaboration with design and engineering.

Raising the standard

• Contribute to ev olving content patterns, frameworks, and ways of working.
• Drive consistency and scalability t hrough shared standards and reusable patterns.
• Act as a senior advocate for content design—coaching others and demonstrating its strategic value.

What you’ll bring:

• Proven experien ce as a Senior Content Designer working on digital products or services within large, complex organisations.
• A strong track record of designing content across multiple journeys and tou chpoints, balancing user, business, legal, and brand considerations.
• Experience wor king in multidisciplinary produ ct teams, partnering effectively with designers, engineers, and researchers.
• Strong stakeholder management skills, with the abi lity to articulate decisions clearly and influence outcomes.
• Hands-on experience planning and running content testing, and applying research and data to improve outcomes.
• Deep understan ding of information architecture, accessibility, and inclusive content design.
• Confidence operating with a high degree of a utonomy—knowing when to lead, challenge, and collaborate.
• Comfortable workingin Figma
• Exposure to optimisation and analytics tools such as ContentSquare and Customer Journey