Customer Insights Manager

Customer Insights Manager / Customer Analytics Manager

Contract: 3 Months (with the potential to take permanently thereafter)

Rate: £500 per day (Inside IR35)

Location: Milton Keynes or Manchester (1 day per week onsite)

Overview

We are supporting a leading consumer-focused organisation in hiring an experienced Customer Insights / Analytics Manager on an initial 3-month contract. This role will focus on delivering end-to-end customer insight generation, helping drive data-led decision making across the business.

This opportunity is being shared ahead of wider agency release, offering an early chance to engage with the hiring team.

Key Responsibilities

• Lead end-to-end customer insight generation, from data extraction through to actionable recommendations
• Build and deliver high-quality dashboards and visualisations using Power BI
• Work within a DataBricks/data warehousing environment to access and model large datasets
• Conduct customer segmentation analysis to inform business strategy
• Design and analyse market research and customer surveys
• Translate complex data into clear, commercial insights for stakeholders
• Collaborate closely with both business and technical teams

Required Skills & Experience

• Strong hands-on SQL skills (essential)
• Proven experience with Power BI (dashboard development and data modelling)
• Experience working with DataBricks or similar data warehousing environments
• Solid background in customer analytics, insights, or market research
• Experience in survey design and segmentation analysis
• Background in a consumer-facing business (ideally eCommerce)
• Strong communication skills with the ability to engage non-technical stakeholders
• A steady, reliable contractor who can quickly add value