Knowledge Management Consultant
Knowledge Management Consultant / Business Analyst
Contract Details
• Location: UK-based, fully remote
• Engagement: Contract (4-6 Months)
• Rate: £400–£450 per day
About the Role
We are looking for an experienced Knowledge Management Consultant / Business Analyst to support a major client programme focused on improving, validating and managing business knowledge within a large Finance function.
This is a hands-on, client-facing role for someone who can work independently, engage directly with stakeholders, and take lightweight direction before shaping and delivering the work themselves.
The successful candidate will bring strong knowledge management experience, ideally combined with Business Analysis experience and a good understanding of Finance processes.
Key Responsibilities
• Work directly with client stakeholders to understand, capture and improve business knowledge.
• Review, cleanse, restructure and maintain existing knowledge articles and documentation.
• Author high-quality knowledge content that is clear, accurate, consistent and easy for end users to consume.
• Validate existing content with relevant Finance subject-matter experts and stakeholders.
• Identify gaps, duplication, outdated information and opportunities to improve the client's knowledge base.
• Establish and apply appropriate knowledge management processes, standards and governance.
• Facilitate discussions with stakeholders to gather information and turn it into effective knowledge content.
• Work independently, taking broad requirements and translating them into practical deliverables.
• Collaborate with teams across the UK, US and India.
• Support the eventual migration/mastering of knowledge content within ServiceNow, without requiring deep technical ServiceNow expertise.
• Provide a confident, professional and collaborative interface with the client.
Essential Experience
1. Strong Knowledge Management experience
Proven experience managing knowledge as a business process, including knowledge capture, authoring, review, validation, governance and continuous improvement.
2. Business Analysis / client-facing experience
Experience operating as a BA or consultant who can work directly with stakeholders, understand ambiguous requirements and independently drive work forward.
3. Knowledge content authoring and management
Hands-on experience creating, reviewing, restructuring and quality-checking knowledge articles or business documentation.
Desirable Experience
• Experience working within Finance functions or Finance transformation programmes.
• Understanding of Finance processes such as: Accounts Payable (AP), Accounts Receivable (AR), Procure-to-Pay (P2P), Audit / controls, Cash management
• Experience working with ServiceNow, particularly its Knowledge Management capabilities.
• Experience in large-scale enterprise or transformation environments.
• Experience working with distributed UK, US and offshore teams.
ServiceNow
ServiceNow knowledge is helpful but not essential. This is primarily a functional Knowledge Management role rather than a technical ServiceNow position.
Candidates who have worked with ServiceNow and understand Knowledge Management as a platform capability would be particularly relevant.