Senior Consultant - Process Modelling & Design (Ref: 196693)

Contact: reuben.hillier@forsythbarnes.com

About

We're looking for a hands-on senior consultant to capture, define and document end-to-end Enterprise Service Management (ESM) processes across People/HR, IT, Finance and Procurement within a Global Business Services environment. Works as an extension of the client team, turning leadership direction into standardised, leadership-ready process documentation and platform-ready inputs for ServiceNow.

KEY RESPONSIBILITIES

• Document current- and future-state ESM processes across functions into consistent, standard artifacts (end-to-end process flows and plain-language narratives).

• Define cross-functional requirements including intake & demand, performance management and governance.

• Define roles and responsibilities (RACI) to support operational enablement and downstream platform teams.

• Produce operational playbooks, reference guides and executive-ready summaries for leadership review.

• Facilitate workshops to surface, align and confirm process decisions with stakeholders.

ESSENTIAL EXPERIENCE

• Process & transformation consulting - 8–10+ years in operations / process consulting, ideally with a Big 4 or major consultancy background.

• Multi-function process analysis - strong across IT, HR and Finance, plus operating model and Centre of Excellence (CoE) design.

• GBS / shared services - demonstrable experience delivering within a GBS or shared services environment.

• ServiceNow fluency - able to translate business requirements into platform-aligned process inputs.

• Documentation & facilitation - excellent written artifacts and confident workshop facilitation.

DESIRABLE

• Lean Six Sigma (Black Belt) and/or PRINCE2; continual service improvement background; exposure to automation / Power Platform.

ENGAGEMENT DETAILS

Level: Senior Consultant - hands-on individual contributor (not engagement lead, manager, or strategic lead)

Location: UK-based; able to flex working hours to support US- and India-based teams

Type: Contract / day-rate

Sector context: Global Business Services (GBS) / Enterprise Service Management (ESM) transformation for a major global brand