Cloud Support Engineer

About the Role

We are seeking a proactive Cloud Support Engineer with hands-on experience in Microsoft Azure to support and maintain cloud infrastructure. This role focuses on troubleshooting cloud-related issues, ensuring system reliability, and supporting deployment and configuration activities. The ideal candidate has strong technical expertise and a customer-focused mindset.

Key Responsibilities

• Provide technical support for cloud infrastructure hosted on Microsoft Azure
• Monitor cloud environments and respond to alerts, incidents, and service requests
• Troubleshoot issues related to virtual machines, networking, storage, and identity services
• Support deployment, configuration, and maintenance of Azure resources
• Manage user access and permissions using Azure Active Directory
• Perform root cause analysis and implement preventive measures
• Maintain documentation for incidents, solutions, and processes
• Ensure compliance with security and operational best practices

Required Qualifications

• Bachelor’s degree in IT, Computer Science, or a related field
• Minimum 2+ years of experience in cloud support or system administration
• Hands-on experience with Microsoft Azure services (VMs, Networking, Storage)
• Strong understanding of cloud computing and networking fundamentals
• Excellent troubleshooting and analytical skills
• Good communication and customer support abilities
• Mandatory Certification (at least one): Microsoft Certified: Azure Administrator Associate
• Microsoft Certified: Azure Fundamentals (AZ-900) (acceptable for junior-mid roles)

Preferred Qualifications

• Experience with scripting (PowerShell, CLI, or Python)
• Familiarity with monitoring tools and cloud security practices
• Knowledge of CI/CD pipelines and DevOps concepts
• Exposure to multi-cloud environments

Skills

• Azure Cloud Support & Administration
• Incident Management & Troubleshooting
• Identity & Access Management
• Networking Fundamentals
• Documentation & Communication

What We Offer

• Competitive, market-aligned compensation
• Opportunity to work with modern cloud technologies
• Certification and career development support
• Collaborative and innovation-driven work environment

Equal Opportunity Statement

We are an equal opportunity employer committed to diversity and inclusion.