Desktop Support Engineer

About the Role

We are seeking a customer-focused Desktop Support Engineer to provide first-line technical assistance to end users. This entry-level role is responsible for troubleshooting hardware and software issues, maintaining IT systems, and ensuring a smooth user experience. It is an excellent opportunity for individuals looking to build a career in IT support and infrastructure.

Key Responsibilities

• Provide first-line support for desktops, laptops, printers, and peripheral devices
• Troubleshoot hardware, software, and basic network issues
• Install, configure, and maintain operating systems and applications
• Support user account management using Active Directory
• Log and manage incidents through ticketing systems in line with SLAs
• Assist with system upgrades, patching, and routine maintenance
• Maintain accurate documentation of issues and resolutions
• Escalate complex issues to senior support teams

Required Qualifications

• Diploma or Bachelor’s degree in IT, Computer Science, or a related field
• 0–1 year of experience in IT support or help desk roles (internships included)
• Basic understanding of Windows/macOS operating systems
• Familiarity with hardware troubleshooting and IT support processes
• Basic knowledge of networking concepts (TCP/IP, DNS, DHCP)
• Strong problem-solving and communication skills

Preferred Qualifications

• Familiarity with tools such as Microsoft 365
• Exposure to endpoint management tools (e.g., Intune)
• Relevant certification (e.g., CompTIA A+, ITIL Foundation)
• Customer service experience

Skills

• Technical Troubleshooting
• End User Support
• Hardware & Software Maintenance
• Networking Basics
• Communication & Customer Service

What We Offer

• Competitive, market-aligned compensation
• Hands-on experience in IT support environments
• Training and certification support
• Career growth opportunities in IT infrastructure
• Collaborative and supportive work environment

Equal Opportunity Statement

We are an equal opportunity employer committed to diversity and inclusion.