End User Computing (EUC) Engineer

About the Role

We are seeking a skilled and customer-focused EUC Engineer to support and optimize end-user computing environments. This role is responsible for managing desktop infrastructure, ensuring seamless user experience, and delivering high-quality IT support across devices and platforms. The ideal candidate brings strong technical expertise along with a proactive approach to troubleshooting and continuous improvement.

Key Responsibilities

• Manage and support end-user devices including desktops, laptops, and mobile devices
• Provide advanced (L2/L3) technical support for hardware, software, and system-related issues
• Administer and maintain desktop environments, operating systems, and applications
• Manage user accounts, access controls, and policies through directory services
• Support and optimize endpoint management tools and deployment systems
• Troubleshoot complex incidents and ensure timely resolution in line with SLAs
• Collaborate with infrastructure and security teams to enhance system performance and security
• Maintain documentation for processes, configurations, and support procedures
• Ensure compliance with IT policies, standards, and security best practices

Required Qualifications

• Bachelor’s degree in Information Technology, Computer Science, or a related field
• Minimum 4+ years of experience in End User Computing, desktop support, or IT infrastructure roles
• Strong expertise in Windows OS, desktop management, and enterprise IT environments
• Hands-on experience with tools such as Microsoft Intune, SCCM (Microsoft Endpoint Configuration Manager), or similar
• Experience with Active Directory and user access management
• Strong troubleshooting, analytical, and problem-solving skills
• Excellent communication and customer service abilities
• Mandatory Certification (at least one):
• Microsoft Certified: Modern Desktop Administrator Associate
• CompTIA A+ / Network+
• ITIL Foundation

Preferred Qualifications

• Experience with Microsoft Azure and cloud-based endpoint management
• Familiarity with virtualization technologies (e.g., VDI, Citrix, VMware)
• Knowledge of security tools such as endpoint protection and patch management systems
• Exposure to automation or scripting (PowerShell or similar)
• Experience in enterprise or managed services environments

Skills

• End User Computing & Desktop Support
• Endpoint Management & Deployment
• Troubleshooting & Incident Resolution
• Identity & Access Management
• Communication & Customer Service

What We Offer

• Competitive, market-aligned compensation
• Opportunity to work in enterprise IT environments
• Career growth and certification support
• Exposure to modern endpoint and cloud technologies
• Collaborative and service-driven work culture

Equal Opportunity Statement

We are an equal opportunity employer. We are committed to fostering a diverse and inclusive workplace. All qualified applicants will receive consideration without regard to race, religion, gender, age, disability, or any other protected status.