Help Desk Support Specialist

About the Role

We are seeking a customer-focused Help Desk Support professional to join our IT team. This entry-level role is responsible for providing first-line technical support, resolving user issues, and ensuring a seamless IT experience. This is an excellent opportunity for individuals looking to build a career in IT support and service operations.

Key Responsibilities

• Provide first-line support for hardware, software, and basic network issues
• Respond to user queries via phone, email, or ticketing systems
• Log, track, and manage incidents and service requests in line with SLAs
• Troubleshoot common technical issues and escalate when necessary
• Assist with user account setup, password resets, and access management
• Support installation and configuration of desktops, laptops, and applications
• Maintain accurate documentation of issues and resolutions
• Deliver high levels of customer service and user satisfaction

Required Qualifications

• Diploma or Bachelor’s degree in IT, Computer Science, or a related field (or equivalent knowledge)
• 0–1 year of experience in IT support or customer service (internships considered)
• Basic understanding of operating systems (Windows/macOS)
• Familiarity with IT support processes and ticketing systems
• Strong communication and interpersonal skills
• Willingness to learn and adapt

Preferred Qualifications

• Basic knowledge of networking concepts (TCP/IP, DNS, DHCP)
• Familiarity with tools such as Active Directory or Microsoft 365
• Relevant certifications (e.g., CompTIA A+, ITIL Foundation)
• Prior customer service experience

Skills

• Technical Troubleshooting
• Customer Support & Communication
• Incident Management
• Time Management
• Attention to Detail

What We Offer

• Competitive, market-aligned compensation
• Training and onboarding support
• Career growth opportunities
• Certification support
• Collaborative work environment

Equal Opportunity Statement

We are an equal opportunity employer committed to building an inclusive workplace for all.