Onsite Support Engineer

About the Role

We are seeking a reliable and customer-focused Onsite Support Engineer to provide hands-on technical support across end-user environments. This role is responsible for resolving hardware, software, and network issues at client or office locations, ensuring minimal downtime and a seamless user experience. The ideal candidate brings strong troubleshooting skills, professionalism, and a proactive approach to support delivery.

Key Responsibilities

• Provide onsite technical support for desktops, laptops, printers, and peripheral devices
• Diagnose and resolve hardware, software, and basic network issues
• Install, configure, and maintain operating systems and standard applications
• Support user account management using Active Directory
• Manage incident tickets and ensure resolution within defined SLAs
• Perform system upgrades, patching, and routine maintenance
• Assist with network connectivity issues (LAN/WAN, Wi-Fi, VPN)
• Coordinate with remote teams for escalation of complex issues
• Maintain accurate documentation of support activities and resolutions

Required Qualifications

• Bachelor’s degree or diploma in IT, Computer Science, or a related field
• Minimum 3+ years of experience in onsite or desktop support roles
• Strong knowledge of Windows operating systems and end-user computing environments
• Basic understanding of networking concepts (TCP/IP, DNS, DHCP)
• Experience with hardware troubleshooting and device configuration
• Strong problem-solving and communication skills
• Ability to work independently in a field-based environment

Preferred Qualifications

• Familiarity with tools such as Microsoft Intune or ticketing systems
• Basic knowledge of Microsoft 365 administration
• Relevant certifications such as CompTIA A+, Network+, or ITIL Foundation
• Experience in enterprise or managed services environments
• Exposure to mobile device management (MDM) tools

Skills

• Onsite Technical Support
• Hardware & Software Troubleshooting
• End User Computing (EUC)
• Networking Fundamentals
• Customer Service & Communication

What We Offer

• Competitive, market-aligned compensation
• Opportunity to work in dynamic, client-facing environments
• Career growth and certification support
• Exposure to enterprise IT systems and tools
• Collaborative and service-driven work culture

Equal Opportunity Statement

We are an equal opportunity employer. We are committed to fostering a diverse and inclusive workplace. All qualified applicants will receive consideration without regard to race, religion, gender, age, disability, or any other protected status.