Platform Support Engineer

About the Role

We are seeking a proactive and technically curious Platform Support Engineer to join our operations team. This entry-level role focuses on supporting internal and customer-facing platforms, ensuring system stability, and resolving technical issues efficiently. This is an excellent opportunity to gain hands-on experience with modern platforms, infrastructure, and support processes.

Key Responsibilities

• Monitor platform performance, alerts, and system health
• Provide first-line technical support for platform-related issues
• Troubleshoot incidents and service disruptions, escalating when necessary
• Assist in deployment, configuration, and maintenance of platform components
• Support user access, permissions, and environment setup
• Collaborate with engineering teams to resolve bugs and improve system reliability
• Document incidents, solutions, and standard operating procedures
• Ensure adherence to operational, security, and compliance standards

Required Qualifications

• Bachelor’s degree in IT, Computer Science, or a related field (or equivalent practical knowledge)
• 0–1 year of experience in IT support, technical support, or platform operations (internships included)
• Basic understanding of operating systems (Linux/Windows)
• Familiarity with web applications, APIs, and basic networking concepts
• Strong analytical and problem-solving skills
• Good communication and customer support abilities

Preferred Qualifications

• Exposure to cloud platforms such as Microsoft Azure, Amazon Web Services, or Google Cloud Platform
• Basic knowledge of databases (SQL/NoSQL)
• Familiarity with monitoring tools (e.g., Grafana, Prometheus)
• Exposure to scripting (Bash, Python, or similar)
• Understanding of CI/CD pipelines and DevOps fundamentals

Skills

• Platform Monitoring & Support
• Technical Troubleshooting
• Basic Cloud & Infrastructure Knowledge
• Networking Fundamentals
• Communication & Documentation

What We Offer

• Competitive, market-aligned compensation
• Hands-on experience with modern platforms and cloud technologies
• Structured training and career development opportunities
• Support for certifications and upskilling
• Collaborative and growth-oriented work environment

Equal Opportunity Statement

We are an equal opportunity employer. We are committed to creating a diverse and inclusive workplace. All qualified applicants will receive consideration without regard to race, religion, gender, age, disability, or any other protected status.