IT Support Engineer

Fortress Recruit is working with a leading defence engineering manufacturer based in Poole to recruit an IT Support Engineer (1st and 2nd line).

This is an excellent opportunity to join a well-established engineering business supporting critical technology and infrastructure used across complex defence programmes. The role will sit within the IT function and provide both 1st and 2nd line support across the business, ensuring users, systems and core services remain operational and secure.

Key responsibilities:

• Provide 1st and 2nd line IT support to users across the business
• Diagnose and resolve hardware, software and network issues
• Support Windows environments, desktops, laptops and mobile devices
• Manage and maintain Active Directory, user accounts and access permissions
• Support Microsoft 365 applications and services
• Assist with IT system deployments, upgrades and maintenance
• Log, track and resolve issues through the service desk/ticketing system
• Escalate more complex technical issues to senior IT engineers where required
• Maintain accurate documentation of systems, processes and troubleshooting steps
• Support IT security practices and compliance requirements within a regulated environment

To be considered for this role, you will have:

• Experience in a 1st or 2nd line IT support role
• Strong troubleshooting and problem-solving skills
• Experience supporting Windows OS and Microsoft 365 environments
• Knowledge of Active Directory, user administration and permissions
• Understanding of basic networking (DNS, DHCP, TCP/IP)
• Strong communication skills and ability to support non-technical users
• Ability to manage multiple support requests and prioritise effectively
• Experience working within engineering, manufacturing or regulated industries would be beneficial, particularly where security and system reliability are critical.

This is a great opportunity to join a business delivering highly engineered solutions into the defence sector, offering long-term stability, interesting technical challenges and the chance to develop within a supportive IT team.

This role is permanent, full time, 37 hours a week based on-site in Poole. Eligibility for security clearance is a must (min. 5 years' UK residency without visa or sponsorship requirement).

Please click apply with your updated CV to find out more.