IT Technician

IT Technician

Salary: Competitive

Location: i54 Wolverhampton - WV9

This is a Permanent, Full Time vacancy that will close in 2 months at 23:59 BST.

The vacancy

Join Us as an IT Technician - Be Part of a Connected Future

At Fortune Brands Innovations, we’re proud to house a dynamic portfolio of premium kitchen and bathroom brands, including Aqualisa, a market leader in digital showering technology. With a growing footprint across the UK and a new state-of-the-art site at i54 Wolverhampton, we’re creating opportunities across all functions—starting with our expanding IT Team.

We are currently looking for a technically skilled and solutions-driven IT Technician to join our team and support both local and remote users across at Aqualisa and across our EMEAA operations.

About the Role

As an IT Technician, you’ll support all aspects of IT infrastructure—from frontline user helpdesk to broader network operations. You’ll be a critical part of our Westerham on-site team, troubleshooting and implementing solutions to ensure seamless day-to-day IT operations across our organisation.

What You'll Be Doing:

Manage and triage helpdesk queries, escalating or delegating as needed to the appropriate team member

Support infrastructure, networks, and systems across EMEAA operations

Provide hands-on first/second line support for users, running cables, setting up and decommissioning works areas, fault finding.

Build and maintain IT assets in line with internal standards

Document all work processes and keep existing records up to date

Participate in requirements gathering and design sessions for infrastructure or software projects

Install, configure, and maintain hardware, operating systems, and software

Troubleshoot connectivity, performance, and user issues

Provide education and guidance to users on new systems and technologiesWhat You'll Bring to the Role

Experience with Microsoft Server (install, AD, remote admin, configuration, security)

Strong business modelling knowledge/experience

Manage & document end to end business processes to support business efficiencies

Basic knowledge of networking and switch configuration

Experience with Windows 10/11 and the Microsoft 365 suite (including Teams and SharePoint/One Drive)

Understanding of VLANs, firewalls, VCenter, backup systems, antivirus, print servers, and VoIP systems

Excellent problem-solving skills and a proactive, solutions-focused mindset

Ability to multitask and remain calm under pressure

Two or more years of relevant education (ideally in Computer Science)

Two or more years of experience in a similar IT support role

Strong communication and interpersonal skills to support users at all levelsWhat Your Colleagues Say About You:

Resourceful and always focused on solutions

Communicates with clarity and confidence

Highly organised and methodical

Detail-oriented and dependable

Passionate about innovation and excellenceOur Values:

Cultivates Innovation – Stay curious and explore new ideas

Active Learner – Always seek opportunities to grow

Collaborates – Share skills and knowledge to make an impact

Plans and Aligns – Make your work meaningful and goal-driven

Why Work With Us?

At Fortune Brands, we work together, think big, and learn fast. You’ll be empowered to make decisions, lead with creativity, and shape experiences that leave a lasting impression on our clients. Our values go beyond buzzwords—they guide everything we do.

The Benefits:

33 days holiday (inclusive of Bank Holidays)

Annual Incentive Plan Bonus Structure

Health & Wellbeing Programme + Health Cash Plan

Life Assurance & Pension Plan

Flexible Working Model

Employee Assistance Programme

High Street Reward Scheme

Eye Care Support for Frequent Screen Users

Refer a Friend Programme

Free Parking

Employee Recognition ProgrammeWho we are

Fortune Brands Innovations are a US-based company, listed on the New York Stock Exchange, that owns and develops a dynamic portfolio of brands for homes worldwide. Our specialist kitchen and bathroom division, Fortune Brands Water Innovations, is made up of leading luxury British brands, Shaws, Perrin & Rowe and Victoria + Albert, plus Riobel from Canada. We market these together under the House of Rohl name.

In addition, Aqualisa completes our portfolio with its market-leading digital showering technology.

Our brands are united by a belief in design, innovation and craftmanship, leading to beautiful and high-quality products.

With manufacturing sites throughout the UK, and a House of Rohl showroom at the Design Centre in London, we currently employ over 600 people, dedicated to delivering excellent products and service throughout our supply chain. A new multi-million pound state-of-the-art facility at the i54 Business Park in Wolverhampton will be completed later this year, generating exciting new opportunities across the business as we continue to grow.