Key client account manager-IT and Telecoms

Key Client Account Manager
Malvern
£45,000+ Bonus
 
Are you passionate about delivering world-class service and building high-performing teams? An exciting opportunity has arisen with a fast-growing IT & telecoms services provider, specialising in mobile device and connectivity solutions for large enterprise clients across the UK.
 
Following consistent year-on-year revenue growth and a recent acquisition, this business is expanding its Service Delivery function and seeking an experienced Customer Success Team Manager to lead and develop a growing team.
 
About the Business
 

• This organisation helps enterprise customers:
• Manage and support mobile devices (smartphones, tablets, laptops)
• Optimise mobile connectivity costs
• Streamline end-user support
• Replace and recycle devices sustainably
• Protect against mobile IT security risks

 
The business is driven by strong values, social responsibility, and customer-centricity. With over 30 employees and operations in Malvern and Crawley, they've raised over £140,000 for social impact projects and planted 40,000+ trees as part of their sustainability goals.
 
The Role
 
As Customer Success Team Manager, you'll report to the Head of Service Delivery and be responsible for:
 
Leading and mentoring a team of Customer Success Managers
Driving customer satisfaction, retention, and account growth
Analysing service performance against SLAs and KPIs
Developing strategic account plans and service improvements
Collaborating cross-functionally with Sales, Product, and Support teams
Managing onboarding, renewals, escalations, and lifecycle engagement
Shaping the customer experience strategy as the business grows

What We're Looking For

• Proven experience managing Customer Success or Service Delivery teams (ideally 100+ accounts)
• Background in fast-growth telecoms, MSP, or IT services business
• Track record of retaining and growing key customer accounts
• Excellent communication, mentoring, and stakeholder engagement skills
• Commercially minded, customer-obsessed, and data-driven
• Highly organised, analytical, and tech-savvy (Excel, reporting tools)

  Benefits
 

• 25 days holiday + bank holidays
• Onsite parking
• Clear opportunities for career growth in a scaling business
• Purpose-driven culture with real investment in social impact

 
If you're an experienced service leader with a passion for customer experience and a strong understanding of IT and telecoms, this is your chance to make a big impact in a values-led, fast-growing company.