Receptionist
Job summary
Fownhope Medical Centre has an exciting opportunity for a Receptionist to work at our friendly rural surgery. Applications are welcomed from people with previous experience in reception positions or a background within the health care sector.
The successful candidate will be required to work 27 hours a week at a minimum. For more information, or an informal chat about the role, please contact Hollie, HR Officer, via telephone or email: 01432 860235 or hollie.olner@nhs.net.
Main duties of the job
- Dealing with patients by phone or in person in a polite, friendly and courteous manner
- Providing information to patients, including test results
- Responding to requests from clinicians, including chaperoning
- Processing correspondence, including new patients registrations
- Opening and closing the surgery in line with practice protocols
About us
Fownhope Surgery is well-organised, high-achieving and innovative with a quality improvement culture. Our ethos is caring; for our patients and staff, and we pride ourselves on our support for the wider community. We received an outstanding rating in our most recent CQC inspection.
Job description
Job responsibilities
Job responsibilities
Reception
- Manage appointment requests both face to face, over the telephone and via online methods
- Receive patients and deal with their queries
- Provide information to patients, including test results
- Deal with general enquiries from hospitals and other external agencies
- Respond to requests from clinicians and staff using organisation systems
- Arrange patient services e.g chaperones, interpreters, hospital transport as needed
- Process correspondence via email, post and file information accordingly
- Process new registrations and changes of address
- Follow systems for receiving, updating and handling confidential patient records
- Liaise with Practice Team to ensure resolution of I.T or security issues
- Follow daily protocols for the secure opening and closing of the Practice
General
- General admin duties
- Promote and maintain standards relating to CQC including Health and Safety
- Support equality, diversity and the rights of patients and carers
- Maintain strict confidentiality on all matters relating to patients/ carers/ colleagues/ other health workers/ the business of the Practice
- Promote the good reputation of the Practice
- Participate in training programmes as requested to enable the efficient running of the practice and meet any professional minimum competence requirements
- Work in accordance with Practice protocols
- Participate in the annual appraisal process
Person Specification
Experience
- Experience of working in a customer facing role
- Experience of working in a medical practice
- Experience of working in the health service
Knowledge & Skills
- Proficient in keyboard skills and IT
- Excellent communication skills
- Excellent telephone manner
- Good organisational skills
- Good listening skills
- Able to work as part of a team
- Able to work without close supervision
- Able to work well under pressure
- Tactful and diplomatic
- Good timekeeper
- Able to use own initiative
- Approachable
- Willingness to ask questions and find out information
- Conscientious
- Familiar with medical terminology
- Familiar with clinical IT packages such as Emis web and Docman
- Current driving license
Qualifications
- Good standard of general education (GCSE O levels at Grade A-C) or equivalent.
- Good standard of numeracy & literacy
- NVQ3/RSA3/AMSPAR or equivalent
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details
Employer name
Fownhope Medical Centre
Address
Common Hill Lane
Hereford
Herefordshire
HR1 4PZ
United Kingdom
Employer's website
https://www.fownhopesurgery.nhs.uk/