Empower team members by providing clear guidance, support and coaching on complex technical processes and systems within a set of guidelines, fostering a collective talent that results in enhanced performance and achievement of objectives.
Meet customer expectations through effective call handling by demonstrating exceptional communication skills, active listening, and empathy. Resolve complex and escalated enquiries from internal/external stakeholders promptly and professionally, provide accurate information, and ensure a positive customer experience.
Organise multi-agency meetings which can be complex. Capture accurately decisions and summarise key information effectively during meetings.
Maintain a high level of knowledge of processes and procedures in own area of work.
Achieve high accuracy in data input onto all aspects of work such as spreadsheets and bespoke databases.
Collect, collate, analyse, and disseminate statistical data relevant to the service unit.
Interrogate, review and interpret diverse information efficiently, to extract required information for daily tasks. Provide meaningful insights through the dissemination of information, contributing to informed decision-making and effective monitoring of service performance.
Contribute to the redesign of workflows within databases to enhance efficiency.
Ensure that data area records are meticulously maintained and kept up to date.
