Client Account Manager (City of London)

Client Manager / Account Manager

Location: London (2 days per week) & WFH

Salary: c60k

Type: Full-time

About Us

Our client is an innovative digital ecommerce product company, scaling fast and shaping the future of online experiences. With a global client portfolio and strategically placed offices, the company requires an additional client manager to be the conduit between the business and clients / projects.

What You'll Do

• Cultivate Client Relationships:
• Develop deep, trust-based relationships with our clients by understanding their business needs, challenges, and goals. Be the go-to point of contact that clients rely on for strategic advice and support.
• Drive Success & Growth:
• Identify and expand opportunities to existing clients and projects, by being personable and inquisitive to the needs and scale required.
• Collaborate Cross-Functionally:
• Act as the crucial bridge between our clients and internal teams—ranging from support and product development to marketing and technical engineering—to ensure a seamless service experience and proactive problem resolution.
• Strategic Planning & Insights:
• Lead periodic account reviews by providing actionable insights based on market trends, customer analytics, and performance data. Develop strategies that align client success with our company’s innovations and market expansion efforts.
• Client Advocacy & Problem Solving:
• Ensure client satisfaction by addressing challenges promptly and effectively while advocating for customer feedback to improve our digital products continuously.

Who You Are

• Experienced:
• You have a proven track record as a Client Manager, Account Manager, or similar role—ideally within digital ecommerce or technology-driven companies—with a strong portfolio of building lasting client relationships.
• Excellent Communicator:
• Your exceptional communication skills allow you to translate complex digital product concepts into clear value propositions that resonate with clients at all levels.
• Strategic & Proactive:
• You combine analytical thinking with a forward-looking, proactive approach. Anticipating client needs and market shifts is second nature to you.
• Team-Oriented:
• You thrive in cross-functional settings and collaborate seamlessly with various internal departments to ensure client success.
• Digital Savvy:
• An understanding of the digital ecommerce environment is essential. Experience with modern digital tools and a passion for technology are key to thriving in our rapidly evolving space.

What We Offer

• Impact:
• Play a pivotal role in driving client success and shaping the future of digital ecommerce.
• Flexibility:
• Experience the freedom of flexible working arrangements in a collaborative, innovative work environment.
• Culture:
• Join a team that values creativity, initiative, and continuous improvement, where every voice is heard and every idea matters.