IT Support Analyst

Take on a brilliant opportunity to join a prestigious education establishment in a picturesque area of West Kent in a full-time permanent role as a IT Support Analyst as part of a growing IT team. Enjoy a varied role where you will bring skills across helpdesk-style user support and server management into this blended role, as well as benefiting from support and training to grow skills in the cybersecurity space too!

You will be providing a high quality, professional standard of customer service as part of an established IT team and will need to enjoy helping people from children to senior leaders with a logical, consistent approach to problem solving and excellent communication skills.

Skills required for the IT Support Analyst role include:

• Windows based desktops and laptops
• Microsoft 365 administration (Azure, Exchange, Teams, SharePoint)
• Active Directory, DHCP, DNS, Radius and Group Policies
• Window Server, SQL server and VMWare
• Backup systems and disaster recovery tools

This IT Support Analyst role will incorporate three areas of focus across helpdesk-style user support, server management duties and offer progression across cybersecurity too:

• User support work, taking ownership of support issues and seeing through to resolution whilst practicing a logical and consistent approach from diagnosis to testing alongside an IT support team
• Server management across physical and virtual services, looking after day-to-day operations with the Infrastructure Manager
• Cybersecurity response support around security threats, vulnerabilities, attacks and requests as well as owning multi-factor authentication and helping to put together policies and process (you will receive formal external training and support to achieve this over time)

The offering for the IT Support Analyst is a full time, permanent position of 40 hours per week across 52 weeks of the year, with a salary of between £38,000-£44,000 depending on experience and skillset, and benefits including 27 days of annual leave + bank holidays (increasing by a day a year to 30 days + bank holidays by 2028), free 3-course lunches daily, free parking, an attractive 10% pension contribution, free onsite fitness centre membership and more. The current hybrid working set up offers 1 day a week working from home during term time, and 2 days a week working from home outside of term time.

*Please only apply for consideration if you have full, independent right to work in the UK and you are already living in the UK permanently due to no visa sponsorship or support with relocation to the UK being available.*

Franklin Bates is a leading IT recruitment consultancy specialising in Software Development, Cloud, & Data. We provide high quality contract, interim and permanent IT professionals to a broad range of technology companies within the UK.