Information Technology Service Management Analyst

Ahead of upcoming ISO27001 and ITIL Service Operations audits, this organisation's IT team require focused support from an individual who has been through ISO27001 / ITIL audits previously to provide a structured framework to ensure the effective and efficient delivery of services, aligned with recognised industry best practices. You will be required to purchase a baseline assessment of the current state of processes, document existing processes, identify any gaps and suggest best practice where processes can be improved or are missing, within a short 3-month timeframe.

Location: Hybrid, onsite in the central London office 1 day a week

Contract: 3-month term

Day rate: 300-325 per day, inside IR35

Essential skills & experience required:

• Well-versed in ITIL analysis and documentation as the core focus of previous work
• Able to show documented evidence of ITIL maturity baseline assessment and problem management process experience (either through standardised templates used, or examples of anonomised previous work)
• Strong understanding of the processes, flows and service delivery elements across JML (joiners, movers and leavers) from an ID, change, access controls perspective
• Confident, clear communicator

Objectives:

• Establish a foundational understanding of service delivery principles and best practices
• Implement processes that ensure reliable, consistent, and high-quality service provision
• Enable continuous improvement within the service delivery function

Location: Hybrid, onsite in the central London office 1 day a week

Contract: 3-month term

Day rate: 300-325 per day, inside IR35

*Please only apply for consideration if you have full, independent right to work in the UK and you are already living in the UK permanently.*

Franklin Bates is a leading IT recruitment consultancy specialising in Software Development, Cloud, & Data. We provide high quality contract, interim and permanent IT professionals to a broad range of technology companies within the UK.