Raiser's Edge Database Manager

Raiser’s Edge Database Manager

London | Permanent | Full-time

An established UK not-for-profit organisation is seeking a hands-on Raiser’s Edge Database Manager to lead, optimise and evolve its Blackbaud Raiser’s Edge NXT CRM.

This is a pivotal role at the heart of fundraising performance and supporter engagement. You will own the integrity, strategy and development of the CRM, ensuring it drives income growth, insight and operational efficiency across the organisation.

The role:

Reporting into senior leadership, you will take full responsibility for the management, optimisation and continuous improvement of the organisation’s Raiser’s Edge / NXT database.

Working closely with fundraising, marketing and finance teams, as well as external consultants and Blackbaud support, you will ensure the CRM is accurate, compliant, insight-driven and aligned with organisational strategy.

This is both a strategic and hands-on role, ideal for someone who enjoys improving systems, strengthening data quality and enabling fundraising teams to perform at their best.

Key responsibilities:

• Own the day-to-day operation, maintenance and security of Raiser’s Edge / NXT.
• Lead data audits, cleansing, standardisation and de-duplication initiatives to maintain high data integrity.
• Develop and deliver a structured CRM improvement roadmap.
• Create and document clear processes for data entry, campaigns, appeals and reporting.
• Provide user training, guidance and ongoing support to ensure consistent best practice.
• Deliver accurate data selections and segmentation for appeals and email campaigns.
• Improve automation, streamline financial processes and manage system integrations.
• Produce high-quality reporting and analysis for leadership, translating data into actionable fundraising insights.
• Ensure compliance with GDPR, HMRC Gift Aid and PECR requirements, including resolving invalid Gift Aid records.
• Act as primary contact for CRM vendors and ensure system strategy supports organisational goals.

What you will bring:

• Significant experience managing Raiser’s Edge / NXT or a comparable nonprofit CRM.
• Proven track record in CRM optimisation, restructuring and automation.
• Strong data management and segmentation expertise.
• Experience supporting fundraising or charity teams in a data-driven capacity.
• Analytical and commercially aware, able to translate data into meaningful insight.
• Knowledge of GDPR, HMRC Gift Aid and nonprofit compliance requirements.
• Confident communicator with strong stakeholder management skills.
• Highly organised, able to manage multiple projects and deadlines effectively.

Salary, hours & benefits package:

• Competitive salary, commensurate with experience
• 37.5 hours per week, typically 09:00–17:30
• 20 days’ annual leave plus 8 bank holidays

Appointment subject to a basic DBS check.