Cisco TAC Engineer - Inside IR35 - 3 days on site

My client is looking for a Cisco TAC Engineer

Location: Hybrid - Chesire

Duration: 6 months

Inside IR35 - £negiotiable/day

Key Responsibilities:

Advanced Incident & Problem Resolution
Act as Tier-3/4 escalation for complex customer incidents across Cisco routing, switching, and security platforms.

Troubleshoot and resolve:
o Routing: BGP, OSPF, EIGRP, MPLS, VRF, EVPN/VXLAN
o Switching: STP, VTP, VLANs, LACP, Spine-Leaf fabrics
o Security: Firewalls (ASA/FTD), VPN/IPsec, ISE, AAA
o Wireless: WLC, APs, 802.11 standards
o SD-WAN/SASE environments
Perform deep packet inspection, debug analysis, config audits, and system log reviews.

Multi-Tenant MSP Operations
Support multiple enterprise customers in a 24/7 global MSP environment.
Own escalated incidents and ensure SLA compliance and communication.
Conduct proactive configuration reviews, compliance checks, and platform tuning.
Support network onboarding, migrations, life cycle upgrades, and change design.

Escalation Management & Vendor Collaboration
Liaise with Cisco TAC and engineering teams for defect escalation and complex issues.
Handle P1/critical outages, providing technical leadership on bridge calls.
Deliver detailed Root Cause Analysis (RCA) and service improvement actions.

For immediate consideration please apply online and contact Dominik Bart at Franklin Fitch