Desktop Support Team Lead
Desktop Support Team Lead | £40,000 - £50,000 | On-site
An exciting opportunity has arisen for a Desktop Support Team Lead to join a growing, fast-paced organisation operating within a highly professional and regulated environment.
Our client is looking for a hands-on technology leader who is passionate about delivering exceptional user support, driving service improvement, and building high-performing teams across multiple locations.
The Role:
You’ll lead a geographically distributed Technology Support function, overseeing day-to-day IT support operations while championing a proactive, customer-first culture. Acting as both a people leader and senior technical escalation point, you’ll play a key role in improving user experience, modernising support practices, and ensuring technology services remain efficient, reliable, and business-focused.
Key responsibilities include:
• Leading and developing a multi-site support team
• Managing incidents, requests, escalations, and service delivery performance
• Driving proactive support, automation, monitoring, and self-service initiatives
• Supporting remote and hybrid users with a seamless technology experience
• Collaborating with internal technology teams and third-party suppliers
• Contributing to service improvements, governance, and operational resilience
• Supporting onboarding/offboarding and wider technology projects
• Monitoring KPIs, SLAs, and continuous improvement initiatives
About You:
You’ll bring strong leadership capability alongside a solid technical support background, ideally gained within a regulated or fast-moving business environment.
You’ll likely have experience with:
- End-user technology and support operations
- Incident, problem, and change management
- Team leadership across multiple locations
- ITSM platforms and support best practices
- Automation, monitoring, and modern support tooling
- Stakeholder management and customer experience improvement
- Hybrid workplace support and cloud-based environments
Just as importantly, you’ll be someone who enjoys mentoring others, improving processes, and creating a positive, collaborative culture.