Information Technology Support Engineer

We are working with a globally recognised high-performance engineering organisation to recruit an IT Support Engineer to join a fast-paced technical support team based in Brixworth.

This is an exciting opportunity for someone with experience in an IT Support or Service Desk environment to work within a cutting-edge motorsport and engineering setting, supporting critical infrastructure and operational technology services in a customer-focused role

.
The successful candidate will have a strong customer service mindset, a solid understanding of ITIL principles, and the ability to thrive in a high-pressure environment with demanding deadlines and constantly evolving priorities. Excellent communication skills and attention to detail are essential., along with a passion for Elite motorsport

s.
Purpose of the R

• oleDeliver first-class IT operational support across specialised engineering and operational business ar
• easWork closely within a small, highly collaborative support team to provide exceptional service to key stakehold
• ersParticipate in structured shadowing and training programmes to support remote operational teams during live global eve
• ntsBalance competing priorities effectively while managing stakeholder expectati
• onsDeliver operational and project-based technical support against demanding SLAs and tight deadli

nes
Key Responsibili

• tiesSupport and deliver technical solutions across all stages of the ITIL service lifec
• ycleProvide exceptional customer support while assisting and mentoring wider support team mem
• bersEnsure all work adheres to defined processes, architectural standards, compliance requirements, and industry best prac
• ticeBuild strong working relationships internally and with third-party suppl
• iersTake ownership of support requests through to resolution and customer sign
• -offIdentify opportunities for service improvement across infrastructure, support processes, security, availability, and perform
• anceChampion continuous improvement initiatives across the IT func

tion
Required Exper

• ienceWindows 10 / 11 and mobile operating sy
• stemsMicrosoft Office / Microsof
• t 365Active Directory and Group Policy manag
• ementNetworking fundamentals including TCP/IP, DNS, DHCP, WAN an
• d LANKnowledge of storage systems, monitoring, performance and availability

tools
Qualific

• ationsITIL Foundation certifi
• cationDegree or equivalent expe

rience
Desirable

• SkillsMicrosoft certifi
• cationsCis
• co CCNAStrong interest in motorsport, live operations, or high-performance engineering envir