Infrastructure Engineer

Are you an experienced Infrastructure Engineer looking for a new challenge in a dynamic and forward-thinking environment? This is a fantastic opportunity to join a friendly and innovative IT team, working in a newly renovated, state-of-the-art office in Central London.

You’ll have access to outstanding training, career development opportunities, and a comprehensive benefits package.

Key Responsibilities:

• Troubleshoot and support diverse IT environments, systems, and networks
• Act as an escalation point for complex service desk tickets
• Lead and contribute to the planning and execution of IT projects
• Document processes, enhance support materials, and maintain technical documentation
• Collaborate with Level 1 and 2 IT teams globally to deliver top-tier end-user support
• Deploy patches and updates across hardware, software, and network environments
• Support system architecture, integrations, and high availability infrastructures
• Maintain compliance with ISO 27001 and Cyber Essentials Plus
• Conduct root cause analysis (RCA) and document major incidents/problems

Skills & Experience:

Essential:

• Proficiency with Windows 11, macOS, Linux, and Office 365
• Experience with Microsoft Azure, and Microsoft O365 services
• Solid understanding of Windows Server, Hyper-V and/or VMware
• iSCSI and file storage systems with clustering/failover capabilities
• Advanced networking, VPNs, and firewall technologies
• Practical experience with IT hardware/software installation and troubleshooting
• Familiarity with Microsoft Intune, KANDJI, or other MDM tools
• Scripting skills (e.g., PowerShell)
• Backup systems (MS DPM, Azure backups)
• Strong documentation skills for policies, workflows, and reports
• Experience with ServiceDesk, JIRA, or other ticketing platforms

Desirable:

• ITIL v4 Foundation
• MCSE/MCITP or equivalent certifications
• CCNA and/or CCNP
• Prince 2 and/or Agile methodologies
• Working knowledge of ISO 27001