Inside Sales Specialist

THE OPPORTUNITY

As an Alliances ISE you will play a key role in managing and developing strategic relationships with our Focus and Core technology vendors. You will act as a trusted partner to internal teams and external vendors, ensuring vendor programmes are well governed, commercially effective, and aligned to growth objectives.

This is a hands-on role suited to an experienced IT channel professional who enjoys balancing operational delivery with commercial impact. You will support go-to-market initiatives, manage vendor performance, ensure certification compliance, and contribute to the continuous development of our clients’ vendor portfolio within the cyber security ecosystem.

KEY RESPONSIBILITIES

Vendor & Relationship Management

• Act as the primary point of contact for assigned Focus and Core vendors
• Build and maintain strong, collaborative relationships with vendor partners and internal stakeholders
• Gather feedback from internal teams and share insights with vendor Partner Account Managers (PAMs) to enhance partnerships
• Support dispute resolution and arbitration of vendor-related issues

Go-to-Market & Commercial Activity

• Collaborate with vendors and internal teams on joint growth and go-to-market plans
• Maximise outcomes from revenue-generating activities including focus days, enablement sessions, and partner events
• Optimise and manage MDF spend in line with agreed objectives
• Attend relevant vendor and partner conferences as required

Vendor Performance & Governance

• Monitor, track, and report on vendor performance metrics
• Identify and mitigate risks or challenges associated with vendor relationships
• Ensure vendors are fully onboarded, with all required documentation maintained (e.g. NDAs, terms and conditions)
• Manage and track changes to vendor programmes, pricing, certifications, and requirements

Portfolio & Enablement

• Review and assess new vendor opportunities and support the expansion of our clients’ Solutions portfolio
• Ensure appropriate vendor certifications and specialisations are achieved and maintained, coordinating training where required
• Support the vendor onboarding programme for new partners

Reporting & Internal Collaboration

• Track and manage sales reporting, monitor trends, and produce regular reports
• Support strategic planning activities including annual business plans and quarterly vendor reviews
• Maintain accurate data sources to ensure visibility of vendor information across internal teams
• Collaborate closely with sales, technical, marketing, and operations teams to ensure efficient resolution of queries and tasks

EXPERIENCE & QUALIFICATIONS

Essential:

• 1-3 years’ experience working within the IT channel (reseller, distributor, or vendor)
• Proven experience within the technology sector, ideally cyber security
• Strong understanding of vendor programmes, channel dynamics, and commercial frameworks
• Experience using CRM tools such as Salesforce
• Proficient in Microsoft Office 365
• A-Level or equivalent qualification, or equivalent professional experience

Desirable:

• Experience supporting strategic planning and vendor business reviews
• Exposure to MDF management and partner marketing activities