Logistics Coordinator
Job Title: SC‐Cleared Logistics Co‐ordinator (Wokingham / Reading Area)
Start Date: Monday 1st June
Contract Length: 3 Months (with potential extension)
Location: Wokingham (Reading area) – Warehouse environment
Clearance Required: Active SC Clearance
📌 Role Overview
We are looking for two SC‐cleared Logistics Co‐ordinators based near Wokingham to support a high‐volume IT logistics and device‐management operation. This role sits within a busy warehouse environment and supports joiners, leavers, break‐fix requests, device refresh projects, and general warehouse activity.
You’ll be part of a hands‐on team ensuring devices are processed, tracked, shipped, and recorded accurately across multiple systems while meeting strict SLAs.
🛠️ Key Responsibilities
- Service ticket management — Work within the customer’s ITSM platform, ensuring all tasks meet SLA requirements.
- System updates — Maintain alignment between customer systems and internal Xeretec systems through accurate manual updates.
- Joiners & leavers processing — Prepare and dispatch devices for next‐business‐day delivery.
- Stock & CMDB updates — Move items in/out of stock and maintain accurate asset records at all times.
- Autopilot pre‐provisioning — Trigger Autopilot setup on all outbound devices.
- Delivery scheduling — Arrange collections and deliveries with end users.
- Ticket documentation — Add tracking numbers, asset details, and progress updates.
- Device cleaning & grading — Assess returned devices and prepare them for reuse.
- Warranty management — Log and track Microsoft return‐to‐base warranty claims.
- SLA reporting — Provide weekly updates to the Service Delivery Manager.
- High‐volume refresh support — Assist with configuration and shipment of up to 500 laptops per week.
- General warehouse support — Help the wider team during quieter periods.
🎯 Ideal Candidate Profile
- Active SC Clearance (essential)
- Experience in IT logistics, warehouse operations, or device lifecycle management
- Comfortable working in a fast‐paced, high‐volume environment
- Strong organisational skills and attention to detail
- Confident using ITSM tools, CMDBs, and asset‐tracking systems
- Ability to meet tight deadlines and SLA commitments
- Excellent communication skills for customer and internal updates
💼 What We Offer
- Immediate start on a key customer project
- 3‐month contract with potential extension
- Supportive team environment
- Opportunity to work on a large‐scale device refresh programme