Network & Security Managed Services Engineer (Palo Alto Specialist)

We are seeking an experienced Network and Security Managed Services Engineer with a strong specialisation in Palo Alto Networks technologies to join a growing technical team.

This role requires deep technical expertise across the Palo Alto ecosystem, with hands-on experience designing, supporting, and troubleshooting solutions within complex customer environments. You will act as a subject matter expert and play a key role in delivering high-quality managed services.

The Role

You will provide 2nd and 3rd line support to clients, resolving complex network and security issues while delivering service requests across a range of technologies including:

• WAN and Managed LAN
• Firewalls
• Wi-Fi environments

Working within a collaborative team, you will be expected to take a proactive approach, demonstrate strong problem-solving skills, and maintain a high standard of technical delivery.

Key Responsibilities

• Onboard new clients, including configuration of Palo Alto solutions, VPNs, and monitoring tools
• Ensure customer environments are fully operational, secure, and optimised
• Monitor infrastructure and proactively identify issues
• Manage incidents through to resolution with full ownership
• Implement configuration changes in line with change management processes
• Perform upgrades, patching, and security updates
• Provide 2nd and 3rd line support across managed services environments
• Manage and communicate effectively with customers throughout incidents
• Work within defined SLAs and KPIs
• Escalate and coordinate complex incidents with vendors when required
• Maintain accurate documentation and ticketing updates
• Mentor junior engineers and share technical knowledge
• Contribute to continuous service improvement initiatives

Requirements

• Strong hands-on experience with Palo Alto Networks technologies, including Next-Generation Firewalls
• Proven experience supporting network infrastructure (routers, switches, firewalls)
• Strong troubleshooting skills across network and security environments
• Experience with monitoring tools (e.g. SNMP, Zabbix or similar)
• Experience working within ITIL-based environments and SLAs
• Excellent communication skills (written and verbal)
• Strong understanding of networking and security principles

Certifications

• Palo Alto Networks Certified Network Security Engineer (PCNSE) or equivalent (current)
• Additional Palo Alto certifications are desirable

Desirable Experience

• Palo Alto Prisma Access or SASE solutions
• SD-WAN environments
• Cloud-delivered security and modern architectures

Additional Information

• Hybrid working model
• Full-time: Monday to Friday
• Flexibility required for major incidents