Sales Executive

ROLE OVERVIEW

We are seeking a Sales Executive with proven experience selling within the MSP or IT Service Management (ITSM) sector. This hybrid position will involve a balance of new business generation and managing existing customer relationships. You will be responsible for identifying and securing new opportunities, building and maintaining a strong sales pipeline, and expanding current accounts by understanding customer needs and delivering solutions that support their IT objectives.

The ideal candidate will have a proactive approach to business development, alongside strong relationship management skills, working collaboratively with internal teams to ensure successful service delivery, maximise customer satisfaction, and uncover additional opportunities for growth.

DUTIES AND RESPONSIBILITIES

New Business Development

• Drive new logo acquisition through outbound prospecting, targeted campaigns, networking, and partner engagement
• Identify and engage decision-makers across IT, Operations, and Service Management
• Build and manage a qualified sales pipeline
• Own the sales cycle from initial engagement through to close and handover

Account Management

• Develop and grow existing customer relationships, identifying upsell and cross-sell opportunities
• Act as a trusted advisor to clients on their ITSM improvement journey
• Maintain regular account reviews and support long-term customer success
• Work closely with delivery teams to ensure successful execution and identify further opportunities

Additional Responsibilities

• Forecast against sales targets, submit monthly progress reports, and ensure CRM data is accurate and up to date
• Use market and competitor insight to strengthen the company’s value proposition and differentiation
• Build relationships with senior stakeholders, including C-level executives, across enterprise organisations

EXPERIENCE AND SKILLS REQUIRED

• Proven track record of either MSP or ITSM solution sales
• Successful track record of at least 3 years B2B sales experience
• Demonstrable success in both new business acquisition and account development
• Excellent commercial and relationship negotiation skills and business acumen
• Credibility and confidence to engage effectively with senior stakeholders, including C-level executives
• Degree educated, preferably in business or management, or equivalent relevant experience